Summary
Charles IT, a Connecticut-based IT company, serves some of the most tightly regulated industries in the U.S. Their services span disaster recovery, cloud solutions, and compliance with standards such as HIPAA, CMMC, and DFARS. As their client base expanded, so did the need for a smart, scalable approach to upskilling their workforce.
They turned to CBT Nuggets for a solution that would fit their need for on-demand videos that staff could access and easily complete during their workday, with performance and tracking tools for training managers to monitor. By integrating their training into HR operations, the team was able to incorporate training into their everyday workflows. This shift allowed Charles IT to create a culture centered on growth, accountability, and technical excellence.
Key outcomes
- 40+ certifications earned across the team in just over a year
- Increased employee retention and workplace satisfaction
- Enhanced client relationships through improved technical expertise and customer service
Choosing a Training Provider: Why CBT Nuggets
Charles IT wanted a training solution that fit into daily work and supported employee growth. CBT Nuggets gave them the tools to organize, deliver, and track that training effectively.
With the CBT Nuggets platform, Charles IT was able to:
- Create clear career progression pathways linked to certifications and training milestones
- Leverage CBT Nuggets’ tracking tools to integrate training with HR performance metrics
- Build a culture centered on professional development and continuous improvement
Putting Culture First
For Founder and CEO Foster Charles, cultivating an empowering company culture is personal. “I am the type of person who gets out of bed and is excited to go to work every day. And so if I can’t do that, something’s wrong, and I have to fix it.” This mindset has shaped the company’s ethos.
“We want to make sure that every single one of us are passionate about our day-to-day and on some level create their own path – their personal, professional development path.”
A Transparent Training System That Delivers Results
Foster believes that training is at the heart of Charles IT’s success. “Training for me is everything,” he says, “So endless improvement is something that is just built-in to who we are.”
Integrating CBT Nuggets with HR Processes
Incorporating CBT Nuggets into Charles IT’s HR processes has provided the team with clear and measurable pathways for career growth. Using CBT Nuggets’ tracking tools, the HR team can monitor employee progress and tie certifications directly to promotions and salary increases.
Results: Stronger Teams, Happier Employees, Better Service
CBT Nuggets is part of the daily rhythm at Charles IT. Here’s how the team is using it to gain certifications and build momentum. Matt Kurz, System Administrator: “I’ve used CBT Nuggets to get the MD-100. I watched some videos this morning for MD-101.” Jinen Shah, System Administrator: “I passed my Server+ certification, got an AZ-104 certification, and the latest one I’ve earned is MD-100.” Shaun Sullivan, System Administrator: “I just got my Network+, and I’m going for my Server+ right now. I’m also pursuing my AZ-104 and recently earned my ACSP.” Chris Poudrette, Team Lead: “It is very fulfilling to come into work every day and know that you are making an impact on people’s businesses — which is their livelihood.”
Results That Work in the Long Run
For Charles IT, success is based on more than technology — it’s about the people. Their founder sums it up best: “I believe I’m a steward for people when they join the organization, to grow them and provide them with professional and personal advice and growth. If I can keep somebody for life, fantastic. But my job is to grow them as much as I can over the years we spend enjoying working together.”
“We love using CBT Nuggets because it allows us to help our employees build a career path.”
Sal Marino
Finance & Operations Manager, Charles IT
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