How can we help?
Find answers to common questions about your CBT Nuggets subscription, team management, and training content.
Documentation for two audiences
For IT admins
Team management, integrations, billing, and reporting.
- Configure SAML SSO
- Add or remove seats mid-term
- Export training-completion reports
- Set up SCIM provisioning
- Audit log access
For end users
Account access, video playback, mobile, certifications.
- Reset your password
- Mark a course complete
- Practice exams + certification details
- Use the mobile app
- View your training history
Browse by category
Support tiers
Two tiers; same Help Center.
Every customer gets self-serve documentation, email, and live chat. Enterprise contracts add a named CSM, dedicated Slack, and a custom SLA.
All customers
Standard Support
Self-serve answers, plus a real person when you need one. Included with every plan.
- Response time
- Next business day
Enterprise contracts
Enterprise + Named CSM
Named Customer Success Manager, custom SLA, and procurement-grade compliance + audit assistance.
- Response time
- Custom — see your contract
Still need help?
Our support team is here to assist existing customers. Evaluating CBT Nuggets? Talk to sales — we’ll match you to the right tier.
About our support articles — how we use anonymized case data and protect customer privacy.