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Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)

Standardize your team on Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) with a structured Microsoft training path — virtual labs, a blueprint-weighted practice exam, and team admin reporting included on every CBT Nuggets training subscription.

Book a DemoAll Microsoft certs
1
Course
165 USD
Exam cost
1
Practice exam
5
Core skills
Microsoft Azure / 365 admin team at workstations with PowerShell and identity consoles
Difficulty
Difficulty: 3 of 5 (Moderate)
Moderate
Exam cost
165 USD
Courses on path
1
Official source
Vendor cert page
Exam code
  • MS-721

Exam datasheet

Exam length
120 minutes
Questions
40-60
Passing score
700
Prerequisites
None
Recommended experience
Familiarity with Microsoft Teams, telephony, and collaboration solutions
Recertification
1 year
Hiring-market salary
80,000 - 100,000 USD
Certified professionals
10,000 - 20,000
Testing centerExam blueprint

Public hiring-market data — not a CBT Nuggets guarantee.

Skills your team builds

Microsoft TeamsTelephonyCollaboration SolutionsUnified CommunicationsVoice and Video Conferencing

Training path

Your team's training path

One CBT Nuggets course covers the full Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) path. Your team can start today and have admin reporting visible from day one.

  1. Start here · primary course

    MS-721

    This MS-721 training course will teach you how to set up, manage, and optimize your Microsoft 365 communications environment. You'll learn how to configure, deploy, and administer Teams, Teams Phone, and key Teams Premium capabilities. This course will help you move from basic setup into advanced configuration options such as intelligent recap, live translation, and branded meeting experiences. With hands-on demos and walkthroughs, you’ll be designing secure, high-performance solutions that keep teams connected, all while you prepare for the MS-721 certification exam.

    Lalo Nunez
    354 videosPractice exam42h
    Open course

Every certification includes

Expert-led video training
Virtual labs
Certification practice exams
Per-team completion reporting

Microsoft career ladder

Where Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) sits in your team's Microsoft progression

The cert your team is on now, plus the levels above and below. Use this to map an engineer's next-step credential or to plan headcount coverage across tiers.

  1. Entry level

    1 cert

    Azure Data Fundamentals (DP-900)

    DP-900

  2. Associate level

    10 certs

    Azure Database Administrator Associate (DP-300)

    DP-300

    Azure Network Engineer Associate (AZ-700)

    AZ-700

    Endpoint Administrator Associate (MD-102)

    MD-102

    Microsoft 365 Certified: Administrator Expert (MS-102)

    MS-102

    Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)

    MS-721

    You are here

    Microsoft 365 Certified: Teams Administrator Associate (MS-700)

    MS-700

    Microsoft Certified: Identity and Access Administrator Associate (SC-300)

    SC-300

    Microsoft Certified: Power BI Data Analyst Associate (PL-300)

    PL-300

    Microsoft Certified: Security Operations Analyst Associate (SC-200)

    SC-200

    Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801)

    AZ-800 and AZ-801

  3. Professional level

    3 certs

    Fabric Analytics Engineer Associate (DP-600)

    DP-600

    Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900)

    AB-900

    Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

    SC-900

  4. Expert level

    1 cert

    Microsoft Certified: Cybersecurity Architect Expert (SC-100)

    SC-100

Customer outcome

Make MS-721 a coverage number your auditor can quote

Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) certified engineers are easy to count and easy to prove. CBT Nuggets bundles the prep into a single team playlist so leadership sees who's on the path, who finished, and who's exam-ready — without spreadsheets.

See team pricing
1 path
from foundation to credential — assigned and tracked as one playlist

Coverage proof

Make MS-721 a number on your team capability sheet, not a single engineer’s certificate.

Standardizing your team on MS-721 gives leadership and auditors a coverage number they can quote — and gives Microsoft incident response a baseline of capability you can predict instead of hoping for.

Credential: Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)

Exam
  • MS-721

Frequently asked questions about Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) training

Common questions IT directors ask when evaluating Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) training for their team.

How does Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) fit into our internal compliance and governance program?

Team reporting in CBT Nuggets documents assigned training, completion, and certification coverage for internal governance or external audit conversations. Pair the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) path with your auditor's control crosswalk for the formal compliance mapping your specific framework requires.

What's the ROI of certifying our team on Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)?

IT Directors typically frame Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) ROI in operational terms — faster troubleshooting, defensible role coverage, predictable onboarding velocity, and audit-ready training documentation. The metrics that matter aren't seat-time or completion percentages; they're mean time to resolve, time-to-productivity for new Microsoft hires, and certification coverage by role.

How does CBT Nuggets Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) training compare to Pluralsight, LinkedIn Learning, or Udemy Business?

CBT Nuggets Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) courses are built by named expert trainers (not crowd-sourced contributors), include hands-on virtual labs in many courses, and include certification practice exams mapped to the vendor's published exam objectives. Team admin reporting tracks assignment, completion, and exam-readiness per engineer — the surface managers actually use to manage team training programs. See /compare for the full feature comparison.

How do I assign and track Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) training for my team?

From the admin console, managers create a training playlist (one or more courses on the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) path), assign it to specific engineers or role groups, and track completion + practice-exam scores per learner. Team-wide reporting rolls up to a single dashboard you can export for monthly leadership reviews or quarterly compliance reporting. No spreadsheet, no per-engineer license fiddling.

How long does it take to certify a team on Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)?

Depends on the cert and the team's starting baseline. Entry-level Microsoft certs typically run 4–6 weeks per engineer from a cold start; associate-level certs run 8–12 weeks; professional/expert tracks can run 3–6 months. Most teams budget the full quarter for any associate-level certification so engineers have time to actually apply the lab work before the exam.

What if Microsoft updates the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) exam objectives?

CBT Nuggets updates Microsoft course content as exam objectives refresh — typically within weeks of the vendor's release. When Microsoft restructures or renames a track (a common pattern), the assigned training paths stay aligned with the same team training plan; managers don't have to rebuild the playlist from scratch. The training stays current without anyone losing their certification status mid-stream.

Ready to Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)-certify your team?

Build Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) capability across your team

See how CBT Nuggets helps IT Directors plan and track Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) training across the team — labs, practice exams, and reporting included.

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