Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)
This intermediate Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) training equips you with the skills to configure, deploy, and manage Microsoft Teams Phone systems. Leverage hands-on demonstrations to learn how to design and optimize communication solutions that improve operational efficiency, reduce costs, and ensure seamless connectivity across your organization.
Updated November 2025
47Skills
350Videos
42h 9mTotal
350 videos
Who This Course Is For
This MS-721 training is considered professional-level Microsoft 365 training, which means it was designed for collaboration engineers. This Microsoft Teams skills course is designed for collaboration engineers with three to five years of experience with collaboration and communication technology.
Course Curriculum
- Premium skill.Microsoft Teams Overview47m
- Premium skill.Plan for Team Meetings, Webinars and Town Halls44m
- Premium skill.Plan and recommend additional Teams features46m
- Premium skill.Plan and Design Teams Phone and PSTN connectivity46m
- Premium skill.Shared Calling, Phone Numbers and Devices49m
- Premium skill.Microsoft SBAs, SBCs and other solutions50m
- Premium skill.Recommend Teams Rooms Devices49m
- Premium skill.Recommend Teams-certified devices and components46m
- Premium skill.Direct Guest Join & Rooms Devices Update Strategy44m
- Premium skill.Preparing the Network for Microsoft Teams49m
- Premium skill.PowerShell Overview48m
- Premium skill.Microsoft Teams Quality of Service (QoS)49m
- Premium skill.MBR, Network Topologies and Tenant Data58m
- Premium skill.Create and manage meeting policies (Part 1)49m
- Premium skill.Create and manage meeting policies (Part 2)53m
- Premium skill.Meeting settings, Avatars and Microsoft Mesh58m
- Premium skill.Configure and manage meeting features1h 9m
- Premium skill.CVI policies, Copilot, and Virtual Appointments1h 10m
- Premium skill.Configure and manage audio conferencing1h
- Premium skill.Configure and manage Teams webinars53m
- Premium skill.Configure and manage Teams Town halls1h
- Premium skill.Configure dial plans1h 1m
- Premium skill.Calling, Call Park and Caller ID Policies49m
- Premium skill.IP Phone, Mobility, Voicemail, Call hold Policies57m
- Premium skill.Calling Restrictions and Compliance Recording54m
- Premium skill.Microsoft Teams Auto Attendants1h 11m
- Premium skill.Microsoft Call Queues56m
- Premium skill.Microsoft Call Queues Options57m
- Premium skill.Call Queues Dynamic Caller ID and Callback44m
- Premium skill.Configure Dynamic Emergency Calling (Part 1)52m
- Premium skill.Configure Dynamic Emergency Calling (Part 2)1h 13m
- Premium skill.Configure and manage users for Teams Phone59m
- Premium skill.Calling Features for Teams Phone57m
- Premium skill.Direct Routing for Teams Phone (Part 1)1h 1m
- Premium skill.Direct Routing for Teams Phone (Part 2)47m
- Premium skill.Direct Routing and Local Media Optimization (LMO)1h 1m
- Premium skill.Direct Routing Rules, Conferencing and SBAs56m
- Premium skill.Deploy common area, user and conference phones54m
- Premium skill.Configure device settings and updates44m
- Premium skill.Meeting Room Settings and managing MTR devices53m
- Premium skill.Device Tags, SIP Gateways and Device Monitoring1h 5m
- Premium skill.Troubleshoot Microsoft Devices48m
- Premium skill.Configure Teams Rooms and Devices (Part 1)53m
- Premium skill.Configure Teams Rooms and Devices (Part 2)45m
- Premium skill.Configure Teams Rooms and Devices (Part 3)1h 3m
- Premium skill.SMS, Teams Group Policy, Number Inventory44m
- Premium skill.Configure BYOD Spaces and Bookable Desks44m
Platform Features
- Expert trainers, not crowd-sourced
- Team reporting & compliance tracking
- Trainerbot in Slack & Mobile
- SSO / SAML integration