For IT leaders
What IT leaders need to know before assigning this course
Organizations that rely on Microsoft Teams for voice, meetings, and room-based collaboration need consistent configuration standards—not ad hoc settings that create call-quality issues, emergency-calling risk, or support escalations. This intermediate MS-721 course is a fit for IT Directors assigning training to collaboration engineers, Teams administrators, or senior Microsoft 365 IT Practitioners who support Teams Phone, PSTN connectivity, meeting policies, Teams Rooms, and certified devices.
The time investment is substantial: the listed curriculum alone exceeds 36 hours, with additional skills included. Training Managers should plan this as a multi-week enablement path, especially for teams balancing production support with project work. Change-management value comes from giving the team a shared operating model for policies, dial plans, call queues, emergency calling, Direct Routing, QoS, and device updates.
CBT Nuggets Playlists can organize role-based rollout plans, while Team Reporting helps IT leaders track completion across the team.