Microsoft Outlook Overview

0:00[AUDIO LOGO]

0:06Before we even begin this course,

0:08I'd like us to just consider which

0:10Outlook that you're using.

0:12And you might know that Outlook has

0:13got many different guises, or flavors, or variations,

0:16or however you want to describe it.

0:18And so in this video, I want to quickly take you

0:20through what to look out for in order

0:22to check that you're using the right variation in order

0:25to be able to follow this series of videos.

0:27So in a nutshell, this course is designed

0:30for people who are using Outlook for Windows.

0:33And when I say that, I'm meaning Outlook as a locally installed

0:36desktop application.

0:38And while I don't expect you to worry

0:39about the detail in this screenshot here,

0:41the clue is that this is the locally installed app.

0:45You can see the icon on the taskbar just here.

0:47It's the Outlook desktop application

0:49that runs alongside those old favorites like Word

0:52and Excel and whatnot.

0:53So this is the Outlook desktop application for Windows.

0:56It's not Outlook for the web that you

0:58would use through a browser.

1:00It's not the Outlook app on your mobile device.

1:02It's the traditional Microsoft Outlook offering

1:05on a Windows desktop.

1:06But having said that, there are actually two different ways

1:09that your organization might have purchased this locally

1:12installed application for you.

1:14So let me just maximize this.

1:16And if I go to the File menu and just show

1:18you my settings in office account just down here,

1:22you will see that this is the subscription

1:25product that I'm using here.

1:27The office applications have been

1:29acquired through a Microsoft 365 or an Office 365 subscription.

1:34And you can see the exact version

1:37that I was using to record these videos.

1:39And due to the fact that this is a subscription offering,

1:43you or your organization pays a monthly or annual fee, then

1:46you will periodically get feature updates,

1:49even without really realizing.

1:51And so, therefore, if you're watching these videos

1:54some months after I've recorded them,

1:55then don't be surprised to see some small changes here

1:58and there.

1:58It's just a fact of life these days

2:00that there will be some small differences.

2:02Alternatively, if you or your organization

2:05decided not to buy into these subscription product

2:09and instead, make a one-off purchase of the 2021

2:12version of Office, well, that version

2:14does align well with this.

2:17So either a Microsoft 365 or an Office 365 subscription

2:21or Office 2021, either of those two products

2:25could be a good match for this course.

2:27But please note that the non-subscription product Office

2:302021 has got slightly different functionality

2:33because you're not subscribing to some of those background

2:36services that's part of the Microsoft 365 infrastructure.

2:39So some of the clever little insights

2:41and whatnot that Microsoft called their intelligence

2:43services might be missing.

2:45But the core functionality is the same.

2:47And the way that you go about doing things is the same.

2:49And the only reason why I mention

2:51it at all is so that you don't think you're

2:52going mad if on the odd occasion,

2:54you don't seem to have the same detail that I have.

2:57So please don't worry.

2:59Now, having said all of that, it is ridiculously confusing.

3:03Because at the time of recording,

3:05for users of these subscription offering only,

3:09Microsoft was in the process of changing the interface, which

3:13your organization may or may not have rolled out yet.

3:16So if you know that your organization just

3:19bought the standalone Office 2021, then you're good to go.

3:22But if you're a subscriber, then I

3:24think the best option is that you should open up your Outlook

3:27right now and see if it looks like this screenshot here.

3:32Your color scheme might be different.

3:33And you might have different display options.

3:35But do check that you've got these multiple ribbon

3:38tabs across the top.

3:39And if you right click on one of your emails,

3:42I'm expecting the right click menu, which pops up

3:45to look like this, noticing in particular

3:47that you do not have any options to pin or snooze an email.

3:53More on that in a second.

3:54So if you are confident that your Outlook looks

3:57like this, then great.

3:58You're good to go.

3:59Stick with this skill and the rest of the course.

4:02But if you're not sure, then this

4:03is what the new Outlook interface looks like.

4:06Now, at the time of recording, it's

4:08only in preview, which means that customers like me who

4:11are part of what Microsoft calls the insider program

4:14can take a look before it's rolled out officially.

4:16So, again, there might be some small differences

4:18by the time you get to use it.

4:19But distinguishing features of the new Outlook

4:22include fewer ribbon tabs up here.

4:25And on the right click menu, you will see these options

4:29to pin or to snooze an email.

4:33So if your Outlook looks like what you see here,

4:36then this course is not suitable for you.

4:39But don't worry.

4:40I will be creating a version of this course

4:42for this new interface when it does finally

4:44get released generally to Microsoft 365 subscribers.

4:48So anyway, if you're confident that you

4:50are using the original Outlook interface without snooze

4:53and pin, then as I said, stick with me.

4:55And this skill in particular is designed

4:57to be an overview of Outlook.

4:59And so I'm going to take you on a guided tour of the interface.

5:02And we'll learn the basics of sending and receiving emails.

5:05And I'll get you started do the basics of the calendar.

5:07We'll see how useful the search tool can be.

5:09And then we'll discuss what you might

5:11want to do after this skill because there are indeed

5:13other skills, which follow on from this one.

5:16But you may or may not need all of them.

5:18Anyway, let's jump in and get started.

0:00[AUDIO LOGO]

0:06In this video, I'd like us to have

0:08a quick look around the interface of Outlook.

0:11Now, I have to say, if you've already

0:13been using recent versions of Outlook

0:15or other Microsoft Office applications, such as Word

0:17or Excel, for example, then I don't

0:19think you'll have too much of a problem finding a way around,

0:22in which case I won't be offended if you scoot

0:24through this video really fast or skip it altogether,

0:26for that matter.

0:27But if you are new to Microsoft Office

0:29or you haven't used it for ages, then don't worry.

0:31This is the video for you.

0:33You can see that I'm in Outlook here,

0:35and I'm currently looking in my inbox.

0:38You can see this is my list of emails.

0:39But if you want to navigate to the other parts of Outlook,

0:42then you're going to be using this very thin navigation bar

0:44down the very left-hand side.

0:46So at the very top of the envelope,

0:47that's the inbox, the mail.

0:48But if I want to switch to my calendar, for example,

0:50then I can do that or have a look at my contacts

0:52or whatever.

0:53So that's how you switch between the different parts of Outlook.

0:56And then the way that you access the commands

0:58that you need to use to do the stuff that you want to do

1:00is through this ribbon up the top.

1:02So the ribbon is the set of buttons.

1:04And these are the ribbon tabs, which will

1:06change what buttons will show.

1:08But notice that this will change depending on which

1:10bit of Outlook that you're in.

1:12So I'm in my inbox, so therefore on this ribbon

1:14I've got things like replying to messages

1:16or forwarding them on or whatever,

1:17whereas if I go to my calendar, then those buttons will

1:20change to more calendar-y type commands.

1:23But let me just go back to mail, and let's

1:25talk about some other things that we

1:27can do with this ribbon.

1:28Because what you're looking at on my screen

1:30may or may not look the same as the way

1:32you've got it laid out in your copy of Outlook,

1:35because we do have some other options.

1:37So at the very far right-hand side of the ribbon,

1:39you've got the little dropdown.

1:40And the first thing to consider is what layout

1:43you want for your ribbon.

1:44And you'll see that I've currently

1:45got it's shown as the simplified ribbon, which is a single line

1:49ribbon.

1:49It's quite a streamlined ribbon.

1:51It doesn't give you that many buttons.

1:52And this little ellipsis will give you

1:54some of the overflow commands, as it were.

1:56But if you change it to the classic ribbon-- well,

1:59firstly, that might look more familiar to you

2:01because it's a bit wider.

2:02It's got more buttons and whatnot.

2:04That might be what you're used to if you've

2:05used other Microsoft Office applications.

2:07But I think really it's personal choice.

2:09I'm going to stick with this classic view of the ribbon

2:12because the whole purpose of this course

2:13is to teach you how to use many of these commands,

2:15so it's going to be helpful to us

2:16if we do have them available.

2:18But hey, personal choice.

2:19If you do like the more streamlined,

2:21simplified ribbon, then that's exactly the reason

2:23why we have those choices.

2:24You choose what makes sense to you.

2:26Now, you already know that you can click these ribbon

2:28tabs to change what buttons show on that ribbon, so, yeah.

2:30Great.

2:31But also note that it's scarily easy to accidentally get rid

2:34of the ribbon.

2:35So if you double-click, either on purpose or by mistake,

2:39one of these little ribbon tabs, then it

2:41will actually collapse that ribbon.

2:42It'll kind of hide it.

2:43And you think, well, where have those buttons gone?

2:45But you'll notice when you click another ribbon tab,

2:47the ribbon will show, but only temporarily

2:50while you choose the command.

2:51And then when you click somewhere else,

2:52it'll disappear again.

2:53So sometimes people do do that by mistake

2:55and they wonder what on earth they've done.

2:57So all you do is just double-click again,

2:59and that will pin the ribbon.

3:01But a slightly more controlled way of doing the same thing is

3:04on that same dropdown at the right-hand side where we

3:06swapped the layout--

3:07so you can see here in the Show Ribbon bit will always

3:10show the ribbon.

3:11That's what I've now got.

3:12But if we changed it to show tabs only,

3:15then that's what we did accidentally

3:16by double-clicking on the ribbon tabs.

3:18And we now know that to get it back

3:20to how we had it before, you can just double-click again

3:22on any of those ribbon tabs, and that ribbon

3:24will persist for you.

3:26But there is another option on that same dropdown over here

3:29on the right-hand side.

3:30And that's this.

3:31Show the Quick Access Toolbar.

3:32Now, yours may or may not already be shown,

3:34but mine isn't, because there's no big green tick.

3:36So I'm going to choose the option to show the Quick Access

3:38toolbar.

3:39And that will give me this extra row

3:41of buttons just underneath the ribbon

3:43where my mouse is moving.

3:44Yours might not look quite the same as this

3:46because I've already put a few things on here.

3:48But that's an extra area for you to add buttons

3:50which will always be visible, regardless as

3:53to which ribbon tab you're in or even which part of Outlook

3:57that you're in.

3:57Can you see that doesn't change?

3:59If I flip between the different ribbon

4:00tabs or the different parts of Outlook,

4:02that Quick Access toolbar is always there.

4:04Now, you'll see that it's currently below the ribbon.

4:06But I have a preference to show it above the ribbon.

4:08So if you right-click anywhere on the Quick Access toolbar,

4:12you'll see you've got a few more options, including

4:14show the Quick Access toolbar above the ribbon.

4:17So now it's appearing up here.

4:19And it's a bit of a contracted version when it's up there.

4:21I haven't got the buttons all spread out with the text.

4:24I've just got small buttons, so I quite like that.

4:26And the beauty of this is, can add any buttons

4:29you like to the Quick Access Toolbar,

4:31and it's dead easy to do.

4:32So let's imagine I want to add the Delete button.

4:34So right-click, Add to Quick Access Toolbar.

4:36Let's just add a couple of others.

4:37Let's choose, oh, I don't know, right-click Add Quick Access

4:40Toolbar.

4:40I've just added a few random buttons up there.

4:42To get rid of a button, if you were just playing along,

4:44then you can right-click on it up on the Quick Access toolbar

4:47to remove it.

4:48And as I say, the beauty being when

4:50you are in different parts of Outlook,

4:52that will always be visible.

4:53So for example, I'm now in the calendar.

4:55Let's imagine I want to add this Teams Meeting button

4:58to the Quick Access Toolbar.

4:59Well, let's do that as well.

5:01So right-click.

5:01Add to Quick Access Toolbar.

5:03It's now shown up there as a little miniature version

5:05of that button.

5:06But that does mean if I'm now in my inbox,

5:08I can quickly click that button to create a new Teams

5:11meeting without having to go into the calendar

5:14part of Outlook first and then click the New Teams Meeting

5:16button.

5:17So it's a good way of streamlining the things

5:19that you often do.

5:20But I won't save that new Teams meeting for now.

5:23So the Quick Access Toolbar and the ribbon

5:25are a very characteristic way of accessing the commands

5:28throughout the whole of the Microsoft Office applications.

5:31But also note that Outlook has a slight--

5:33I would say peculiarity.

5:35It's not really that peculiar, but it does catch people out.

5:38So sure, we've got the Quick Access toolbar and this ribbon

5:41with the different tabs.

5:42And we already know that changes to different commands

5:44when we go to the different parts of Outlook.

5:46But look at this.

5:47If I now click within my email part of Outlook,

5:51if I now click the New Email button to start

5:53a brand-new email message, that's

5:55opened up as a separate window on top of my Outlook

5:59application underneath.

6:00And this message has now got its own ribbon.

6:03And even, if you click that dropdown

6:05over on the right-hand side, its own set of options like we

6:08saw for the main ribbon when we're looking at the Outlook

6:10interface.

6:11Oh my goodness.

6:12So we've got menus and ribbons within menus and ribbons.

6:14Ugh.

6:14And we've even got the ability to have a Quick Access

6:17toolbar visible that we use within the message.

6:20So again, it's shown by default underneath the ribbon.

6:23So let's just right-click again to put it all above the ribbon.

6:27So that means while we're writing email messages,

6:29if there are particular options that we like

6:31to have Quick Access to but we don't

6:32want to have to hunt through, oh, which ribbon tab is it on?

6:35Maybe spell check, for example.

6:37I never remember it's on the Review ribbon tab.

6:39Well, let's right-click on the spellcheck button,

6:42choose to add it to Quick Access toolbar.

6:44It now appears up there.

6:45So I can write my message and run a spell check

6:48from the Quick Access toolbar rather

6:49than having to remember that spellcheck

6:51lives on the Review ribbon tab.

6:52And while we are talking about the ribbon,

6:54let's imagine I'm writing an email

6:56and I want to insert a table.

6:58I mean, you're just starting to get a feel here

7:00for the amount of functionality we've got in Outlook,

7:02but let me just stick a quick table in.

7:04Keep your eye up there on the ribbon.

7:06I've now got some extra ribbon tabs

7:08because I'm now clicked in a table.

7:10So I've got some table functionality available,

7:12including the design of the table

7:14and the layout of the table.

7:15But if I click somewhere else in the message

7:17so that the table is no longer active,

7:19notice that those table ribbon tabs have gone away.

7:22Click back in the table and they come back.

7:25So make sure that the relevant part of the screen

7:28is active before you start looking up

7:29at the ribbon for the relevant commands.

7:31But anyway, I'm going to close down

7:33this separate window that is this new message that I

7:35was just playing with.

7:36So let me just close that.

7:37And no, I won't save changes to that new message.

7:39So I'm back to the regular Outlook interface now.

7:43And just one or two other things to point out

7:45to you because the File menu--

7:47that's a bit different to these ribbon tabs.

7:49The File menu takes you to a whole screen of stuff.

7:52And there's quite a lot here to look through.

7:54I'm not going to go through every option.

7:56But you can see on the info part of it,

7:58it's giving me some account information.

8:00So if I wanted to add another email account or whatever,

8:02or, I don't know, print my emails, then that's the option.

8:06Also, further down, so down towards the bottom-left-ish,

8:09Office Account, this will give you

8:11a bit of information about the license

8:13that you're using for Microsoft Office.

8:16You can see I've got a CBT Nuggets Microsoft Office

8:18license, and I'm using the subscription product here.

8:21You can also see what connected services you've got,

8:24and by that we're meaning your OneDrive

8:25and your SharePoint sites.

8:27I can also change a few things, for example,

8:29like the Office theme.

8:30So if you'd like to use a more of a dark gray look,

8:32then you can change that.

8:33But I tend to have it just mirroring whatever

8:34my system is set to.

8:36And if you look down at the very bottom left-hand corner,

8:39you've also got other options.

8:40And this will take you to the dialog box

8:42where you can flick through literally 101 different options

8:45to control how Outlook behaves.

8:46But more on some of those another time.

8:49So that was your first quick tour of the interface.

8:51Obviously, we're going to learn more

8:52about what all of these commands do as we

8:54progress through this course.

8:56But for now, I hope this has been informative for you.

8:58And I'd like to thank you for viewing.

0:00[AUDIO LOGO]

0:06Now that we've familiarized ourselves

0:09a little bit with the Outlook interface, in this Nugget,

0:12I want to crack on with the basics of sending an email.

0:14We'll address it to people internal and external

0:17to our organization.

0:18And we'll format it and spellcheck it.

0:20And we'll even add an attachment.

0:22Now, as a general rule, on the Home ribbon tab in Outlook,

0:25the very first button will enable

0:27you to create a new thing for that particular part

0:30of Outlook.

0:31So I'm in Mail, so the very first button will give you

0:33a brand new email.

0:34Whereas, if I was in the Calendar,

0:35that very first button would give me a New Appointment.

0:38And it would be the same for the other parts as well.

0:40So obviously, we're going to click that in a second.

0:42But if you tend to prefer to have your ribbon collapsed--

0:45do you remember we talked about that in the last video--

0:47so let's just double-click the ribbon tab

0:49there to collapse it.

0:50You will see that that button appears

0:52at the top of this folder list area just here.

0:54And it would be the same also in the Calendar.

0:56You can see the New Appointment button appears over

0:58on the left-hand side.

0:59But anyway, I tend to prefer to have the ribbon showing.

1:01So let me show that again.

1:02And we're in the inbox, so let's just

1:04press that very first button.

1:06Or if you do like a keyboard shortcut--

1:07you can see the tooltip there-- then Control-N. But anyway--

1:11a brand new email.

1:12And as we saw in the last video, that

1:14will open up as a separate window, which you can maximize.

1:17I'm just going to leave it as a floating window

1:19because that's how I tend to work.

1:21And probably the very first thing you will do

1:23is address this email to the recipient.

1:25But also, notice that I've got the From field showing here.

1:29Now, you may not have that showing.

1:31I have that showing because I have got multiple email

1:33accounts associated with this installation of Outlook.

1:36So it needs to know which email account we are sending from.

1:39But if you just use it with a single, straightforward

1:41account, you probably won't have that showing.

1:43But anyway, let's address it to some people.

1:45A couple of different approaches here-- you

1:47could click the To button, and that will take you to,

1:50what we call, the Address List.

1:52And we're going to talk in more detail about what

1:54all of these different address books and whatnot

1:56actually means when we talk about People and Contacts

1:58in a different skill.

1:59But you can see, I've got a list of all

2:01of the people internal to my organization here.

2:03So let's imagine, I think, yes, I want

2:05to send this message to Diego.

2:07I'm going to double-click on Diego's name.

2:09And his name appears down here in the To part.

2:12And if I were to click OK to that,

2:14then Diego is showing just here.

2:16But I have to say, I think most people, most of the time,

2:19will type in here directly, rather

2:22than clicking the To button.

2:23I mean, it's a personal choice.

2:24But anyway, let's say I also want to send this to Adele.

2:28So I start typing Adele.

2:30So I'm starting to type the A, and it's

2:32going to give me some suggestions.

2:33And if there are some suggestions on here which,

2:36perhaps, it's an old email address for somebody

2:38that you don't want anymore, you'll

2:39see that you can get rid of a suggestion

2:41by clicking the little X there.

2:43And also, notice that the suggestions

2:45will include any contact groups that your organization has

2:49set up-- maybe an all-company email or the marketing

2:52department or whatever, you know the idea.

2:54Now, those distribution groups--

2:56so it's a whole bunch of names, all

2:57collected together in a group-- so they will appear there.

2:59And we're going to talk more about how

3:00we set up those groups and whatnot

3:02when we talk about Contacts and People

3:03and whatnot in a different skill.

3:05But anyway, I digress.

3:06It was Adele I wanted to add.

3:07So let's just add her.

3:09I'm also going to add in James.

3:11So I just started typing James.

3:12And since my hands are on the keyboard,

3:14I'm just going to press Enter to accept that suggestion--

3:16and also Lalo.

3:18Again, just press Enter to accept that suggestion.

3:20So I've got multiple names appearing on the To line.

3:24If I want to add somebody external to my organization

3:27and that might be somebody that I haven't emailed before,

3:29than I would just type in their whole email address.

3:32And you can see, I'm about to type

3:33in CharlesDowns@hotmail.com.

3:35If I hadn't sent an email to him before,

3:37I could just keep on typing.

3:38But in this case, I have.

3:40So I'm just, again, going to press

3:41Enter to accept the suggestion.

3:42But that's an external person.

3:44And you can see that his whole email

3:46address is shown here, rather than just the display

3:48name for these internal people.

3:50But take a look at the area just above where we've been typing.

3:54I've got a few messages that Outlook

3:56is mentioning to me here.

3:58So firstly, it's saying, the following recipient

4:00is outside of your organization.

4:02So that was the external recipient, Charles Downs,

4:04that I've just added.

4:05And it's flagging that because if this

4:07was some kind of sensitive email,

4:08I might think twice about sending it to somebody

4:10outside of my organization.

4:12So I've got a quick way of removing

4:13that person if I want to.

4:15But I'm going to leave him.

4:16And the next message is telling me

4:18that Lalo is currently out of the office

4:21because he has got his automatic reply switched on.

4:24So I'm thinking, oh, well, actually,

4:25there's no point in me sending this to Lalo.

4:27I'd forgotten he's out of the office.

4:29So yes, I will take advantage of this,

4:30to remove Lalo from the address line there.

4:34And I've got another message that

4:35says, how about you send this email during most recipients'

4:39working hours?

4:40So it has cleverly detected that most of these people

4:42are working in a different time zone to me.

4:44All of my American colleagues are still asleep.

4:46So I could choose to schedule this email

4:48to send it at a different time.

4:49But I'm going to leave it as it is.

4:51But do keep a lookout for these messages that appear up here.

4:54You'll see, I've also got a copy box,

4:56so I can carbon copy somebody in.

4:57So let's carbon copy Miriam, for example.

5:00And if you ever tend to use the Blind Carbon Copy, the BCC

5:04field, then on the Options ribbon tab,

5:07you will see-- there we go-- that's where

5:08you can turn on or off the blind copy field box.

5:11And it just means that the recipients

5:13won't be able to see the names that

5:14were in the blind copy field.

5:15So some people like to use that.

5:17But I think it's a little bit outdated these days.

5:19I think we all tend to be a bit more open about who

5:21we're sending our email to.

5:23But anyway, I'm now going to type in a subject line.

5:26So just down in this area, let's just type in catering.

5:29And I could click in the main body of the message

5:32to start typing the message itself.

5:33But since my hands are on the keyboard,

5:35I may as well just press Enter, and that

5:37will take me down to the next part of the dialog box.

5:40Let's just type in "Dear all," and I've got a first sentence

5:43just on my Clipboard for me to paste in

5:45because you probably don't want to watch me do too much typing.

5:47Oh, but I have just noticed it's repeated the "Dear all."

5:50But it doesn't matter what the text is.

5:51It's just a demo.

5:52But I am going to do a little bit of typing because I want

5:54you to spot the corrections that Outlook

5:56will make for me and the spelling mistakes and whatnot.

5:58So I'm going to type in, "I would be grateful

6:02if you could respond"--

6:06so I'm adding a few spelling mistakes here-- "by Friday 5

6:09PM.

6:10I attach a copy of the latest agenda for"--

6:17and I'm going to type in, "for your reference."

6:19But I'm going to spell "your" wrong-- so Y-U-O-R--

6:21a bit of a typo there.

6:23And did you see that Outlook corrected it automatically?

6:25So let's just type in, "for your reference."

6:27Full stop.

6:27Right.

6:28So you saw that particular correction

6:30happening automatically.

6:31If you're a Microsoft Word user, you'll

6:33be familiar with this type of cleverness.

6:34If you didn't want it to do that automatic correction,

6:37then you can see this little button here

6:39will allow you to change it back to what you did actually

6:41type and give you some control over what happens

6:43with those autocorrections, as I say,

6:45much like in Microsoft Word.

6:46But also, the red wiggly underlines

6:49are indicating spelling mistakes.

6:50And you can go through individually

6:52and make the corrections.

6:53Or you could run a spellcheck.

6:55And you will remember, in the last video,

6:57we added the spellcheck button to the Quick Access Toolbar,

6:59didn't we?

7:00But if you didn't do that, then you're

7:01going to find it on the Review ribbon tab.

7:03So there's the spellcheck button.

7:05But then you might say to me, well, actually,

7:07I would rather that this email was automatically

7:09spellchecked before I sent it.

7:11And that is, indeed, an option that we can set.

7:14So I'm just going to go back to the main Outlook

7:17screen in the background here and go File and then Options.

7:21And then in the Mail category--

7:23there we go-- there's a checkbox here-- always check spelling

7:26before sending.

7:26So that's very much your choice.

7:28And that's where we go into the Spelling and Autocorrect

7:30options, if you're interested.

7:32But anyway, let me just cancel out of that.

7:33And then I think, oh well, what's happened to that email

7:36that I was halfway through.

7:37It seems to have disappeared.

7:38Well, it hasn't.

7:39It's just in a separate window, remember.

7:41So look down at your Taskbar.

7:43There's the main Outlook window.

7:45And there's that message that I was halfway through.

7:47But if you still can't find it or maybe you

7:49had closed that window-- argh-- well,

7:51actually, that message will be in your Drafts.

7:55So look at the folder list on the left-hand side here.

7:58If you've got it collapsed, then you can pop it out again.

8:00But this folder list will show you your folders,

8:02including your Drafts.

8:04And I can see that there's one in there.

8:06There's a "1" in brackets.

8:07So let's go and have a look.

8:08And sure enough, there's that message

8:10that I was halfway through.

8:11So let's just run a quick spellcheck manually

8:13because I didn't choose the option to have it automatically

8:17checking when I send it.

8:18So yes, that should be "you."

8:19So I'm using this panel down the right-hand side.

8:21Yes, I'll delete the repeated word.

8:23So it's just going through the different errors there.

8:25And I'm choosing the appropriate corrections

8:27until it's happy that everything is complete.

8:29Good.

8:30And we just finish that email.

8:32So "Thanks, Simona."

8:33We will talk more about adding signatures and whatnot

8:35at the end in a different skill.

8:37That Editor panel over on the right-hand side,

8:40you can close it now that the spellcheck is complete.

8:42But let's go and send that message.

8:44And Outlook has cleverly noted that somewhere in this email,

8:47I talked about an attachment, but I forgot

8:49to actually attach a file.

8:50So I quite like this.

8:51So I think, oh, thanks for the reminder, Outlook.

8:53Let's not send that just yet because I do

8:55need to attach that file.

8:56So back on the Message ribbon tab,

8:59you will see this Attach button.

9:01And that might change slightly, depending

9:03on how big the window is.

9:04Can you see that now this button is called Include,

9:06with a few options.

9:07But if the window is a bit bigger,

9:08then it does expand out to say Attach File.

9:10But either way, look for the paperclip.

9:12And I've got some options.

9:14What it will do, it will spot recent items.

9:17So that is, indeed, the one that I want to add.

9:19Or you could browse for a particular file on your PC

9:23or browse your cloud locations, such as your OneDrive

9:26and whatnot.

9:27But that's actually the file I want to add.

9:29It's one that I created quite recently.

9:30It's stored on my company OneDrive.

9:33So when I choose it, I get the choice,

9:35do I want to share a link to this file,

9:37or do I want to attach a separate copy?

9:39So I'm thinking, well, it's stored in a cloud location.

9:41I think, yeah, I'm going to share a link.

9:42Perfect.

9:43Let me choose that.

9:44You can see, it's now added to the email.

9:46And also, the permissions have been automatically set.

9:49And I did that such that anybody can edit this file.

9:52And if I click the dropdown there,

9:54that's where I could change the permissions if I wanted to.

9:57But anyway, if you wanted to add any further formatting, then

10:01just like a word processor, you select the appropriate word.

10:03And then up on the ribbon, you've

10:05got all of your usual formatting options

10:07if you wanted to make something bold or italics

10:09or a different font style or size and whatnot.

10:11You've got all of the options that you would expect.

10:13But I think, finally, at last, we're

10:15now ready to send that email.

10:17You'll see I'm still looking in the Drafts folder.

10:19Let me just pop out that folder list again.

10:21And I shall just pin it so that it stays open.

10:24And the Drafts folder is now empty

10:25because it's no longer a draft.

10:27It's now been sent.

10:28So that email will now appear in my Sent Items folder.

10:32There we go.

10:32That's the email that I have just sent.

10:34So now we can wait for people's responses to come in.

10:37And for that, we'll have to wait for the next video.

10:40I hope this has been informative for you.

10:41And I'd like to thank you for viewing.

0:00[AUDIO LOGO]

0:06Having sent an email in the last video, in this one, let's

0:10talk about receiving emails.

0:13We're looking at my inbox here.

0:14And if we look over in the folder list,

0:16we can see that, yeah, there's the inbox in the folder list.

0:18And that number 40 there is indicating

0:21how many unread emails that I have got in my inbox.

0:24And an unread email is shown with bold and this sort

0:27of heavy line just to the left of it there.

0:29So for example, this message at the top, I have read it.

0:32It's not showing as bold.

0:33And the order of these emails, well, you're

0:36probably going to expect the most recent email

0:38at the top of the list.

0:39And you can control that.

0:41So over here, you can see, yes, mine is sorted by date.

0:43Weird, if I hover over that.

0:44There we go, newest on top.

0:46But I can click that to reverse the sort.

0:48And also click this dropdown here to either, for example,

0:51filter out to just see the unread email

0:54or to arrange by some other field rather than by date

0:57or to change the sorting order.

0:59But also, you'll see down here that my focused inbox

1:02is switched on.

1:03That's what the green check mark is telling me.

1:05And the focused inbox, well, people

1:07have a love or hate relationship with the focused inbox.

1:10Because what you'll see is that it

1:12has divided my emails into what it thinks I want to focus on

1:16and everything else.

1:17So can you see?

1:17I've got these two tabs just up here.

1:20So what it'll do, it'll automatically filter out stuff

1:23that it doesn't think is that important into this other tab.

1:27And that's normally going to be emails

1:29from mailing lists and whatnot.

1:30So I don't get too bogged down with all of that nonsense

1:32in my main inbox.

1:34But if you don't like that, if you're

1:35finding that things are getting through,

1:37and you keep forgetting to look in the other inbox, then

1:39as we saw at the bottom of this list,

1:40you can turn off that focused inbox.

1:42So now, I don't have that focus on other tab.

1:46I can switch between all and unread, which you may prefer.

1:49Now you will have already deduced

1:51that whichever email you're clicked on in the list

1:53here will get previewed for you over on the right-hand side

1:56here.

1:56And this is called the reading pane.

1:59So if I click on this next email down, for example,

2:01you can see that there are a few attachments.

2:03And I can even preview some attachments

2:06in this reading pane as well.

2:08It depends on what the file type is.

2:09So common file types like PowerPoint in this example

2:12will indeed show in that reading pane, which

2:14is quite nice because it means you can easily just flick

2:17through the presentation without having

2:18to open it up as a separate window or open up the file.

2:21But also note that as I move on to other messages--

2:25so let's just click that one again.

2:26And scroll up and down.

2:28And then move on.

2:29Can you see that it has started to mark those messages as read?

2:32Because I was clicked on them for a few moments

2:34and interacting with the reading pane.

2:36And you'll see now, the number of unread messages

2:39has gone down to 38.

2:40And again, if I click on this one,

2:41and have a look at that conversation, and then move on,

2:44that has now been marked as unread.

2:46So there are one or two options that you can set with regards

2:48to that reading pane.

2:50So if you take yourself to the view ribbon tab,

2:52quite a few options to have a look at.

2:54But of particular interest right now in the layout category,

2:57I've got the reading pane.

2:58And you'll see that mine is switched on and shown

3:01to the right-hand side.

3:02And that probably is the default that you have got.

3:04And I would say for most people, most of the time, that

3:07is a good idea.

3:08You can turn it off.

3:10But in my opinion, it looks a bit ugly.

3:12But sometimes, people prefer that, particularly,

3:14if they work with very sensitive emails.

3:15And they don't want to risk people

3:17looking over their shoulder and seeing the contents of emails.

3:19So there may be scenarios, where you might want to do that.

3:22But for most of us most of the time, running with

3:25screens with quite nice high resolution,

3:27and we've got plenty of room on the screen

3:28to display not only the list, but also

3:30the contents in that reading pane over there.

3:33But also, we've got a few options

3:35we can set for that reading pane with regards

3:37to whether it marks it as read, when

3:39we move on to another message or whatever.

3:41So take a look at those if you're interested.

3:43And actually, with this reading pane shown here,

3:47you'll find that you very rarely ever

3:48have to double click on a message to open it up

3:50in its own separate window.

3:52I mean, you can still do that as I've just done there.

3:54But most of the time, you'll be doing

3:55what you need to do with your message in the reading

3:58pane itself.

3:58So yes, we can now say that we've

4:00got 37 unread messages in our inbox.

4:03But if for whatever reason we want

4:04to mark a red message as unread, then we

4:07can just click just to the left of that message

4:10there to make it go bold again.

4:11And you'll see that number is creeping back up to 39, 40, 41.

4:14And we can click it again to show it as unread.

4:16So that number will always reflect

4:18how many unread messages there are in the inbox.

4:20And you will also notice as you hover over the right-hand side

4:24of a message in the list, you get these other little icons

4:26that pop up.

4:27So if you want to delete a message,

4:29then you can just click the little trash can there.

4:31And it'll be gone.

4:32Well, where does it go?

4:33It actually goes into your deleted items folder

4:35over here on the left-hand side.

4:37But let's just go back to the inbox

4:38because we can also flag a message as a to-do item.

4:42Which kind of makes it really stand out.

4:43And we'll talk more about some of these things another time.

4:46But that does become useful if, for example, you

4:48want to filter out all of your flagged emails or whatever.

4:50But also, if I just scroll down, you'll

4:53see that there is a little icon that indicates what type

4:55of entry it is in your inbox.

4:57So do you remember this message here

4:59that we sent in the last video to charlesdowns@hotmail.com.

5:03You can see that it has failed.

5:04It hasn't been delivered because it was just a made up Hotmail

5:07address.

5:07But that little icon there with the red left pointing arrow

5:11indicates an undeliverable.

5:13And this icon here, I think, it's supposed to be what?

5:16A little door with a purple arrow pointing to the left.

5:18That's the automatic reply.

5:20So Lalo had got his automatic reply set up

5:22because he's out of the office at the moment.

5:24And if I scroll down, you can see a few other types.

5:26Obviously, the paperclip means there's an attachment.

5:29Oh, this loopy, purple backwards arrow

5:31means that you have replied to that message.

5:33And you can see the information there.

5:34You replied to this message on whatever date or whatever time.

5:37The blue forward arrow means that you

5:39forwarded this message.

5:40And again, it tells you when you did that.

5:42And if I just scroll down a bit further.

5:44Oh, this is an interesting one.

5:46This is one that Outlook has flagged for you.

5:49So I haven't flagged this, but Outlook

5:50has flagged it as potentially something that's

5:52a bit suspicious.

5:54So look out for that.

5:55The blue downwards arrow here is a low importance message.

5:59And if I just scroll a bit further, yeah,

6:01that red exclamation mark, somebody

6:03marked that as high importance.

6:04And then just a bit further down.

6:06Oh yes, look, this one, that little icon there

6:08with the calendar and the two people,

6:10that indicates that it's a meeting invite.

6:12So you will get quite finely tuned

6:14to spotting those little icons to identify what type of entry

6:17it is in your inbox list.

6:19But anyway, now let's imagine we're working away

6:22in Microsoft Word, for example.

6:24And somebody sends us an email.

6:26I just want to quickly talk about notifications.

6:28So from a screen that's off camera,

6:31I'm just going to quickly send a message to me

6:35from James's account.

6:36So I'm just doing that off camera, so you can't see that.

6:39So we're working away in Microsoft Word.

6:41Work, work, work doing what we do.

6:42And you might notice, there we go.

6:44There's the notification that just popped up

6:46that James has sent us a reply.

6:48So I can directly from here delete it, or flag it, or just

6:51get rid of the notification, just dismiss it.

6:53And also down here in my status bar,

6:55I've got the little yellow envelope

6:56to indicate I've got unread messages.

6:58And also, the Outlook icon itself on the taskbar

7:02has got a little envelope icon as well.

7:04So if I just click to go back in,

7:06sure enough, there's the new message from James.

7:08But you can control those notifications,

7:10if you do or don't want any combination

7:12of those different ways of being told there's a new email.

7:14So if you just go into file, and then options, and then mail,

7:18you will see, there we go, message arrival.

7:20When new messages arrive, please do all of these things.

7:23But a quick word about the desktop alert.

7:26So mine's obviously checked.

7:27And sure enough, you saw that toast notification

7:29popping up at the bottom right-hand corner

7:31when that email came in.

7:33But if that isn't working for you,

7:35you will need to check your Windows notification settings.

7:39Because Windows can overrule what

7:40applications can and can't do.

7:42So in your Windows settings, now I happen to be on Windows 11

7:46here.

7:46So yours might look a bit different,

7:47if you're on Windows 10.

7:48But if you take yourself to system notifications,

7:50you can just search for notifications.

7:52Make sure you sort the apps by name

7:55to easily mean you can find Outlook.

7:58So there we go.

7:59So Outlook, I've got that switched on for banners

8:01and sounds.

8:02And I have a feeling that by default, that

8:04might be switched off.

8:06It certainly was for me.

8:07So that's the first thing to troubleshoot,

8:09if your desktop notifications are not working for new emails.

8:13But anyway, what might we want to do with an email

8:15once we've got it in our inbox?

8:16Well, we might want to reply to it.

8:18We know how to delete it.

8:20We might want to forward it.

8:21So looking at this top email here from James, you can see,

8:24I've got the ability over here to reply either

8:26just back to James.

8:28Or if there are multiple people that

8:30had been copied in on this message,

8:31I could choose reply to all.

8:33Or I could forward it on to somebody else.

8:35And you will also notice that I've got some shortcuts here.

8:38Outlook is suggesting that, perhaps, I

8:40could start my reply with sounds good, thanks.

8:42So if I click that, what it'll do,

8:45it'll create a reply with that little bit

8:47of text already filled in.

8:48If I change my mind, then just at the top right

8:50of that reading pane, let me just discard that.

8:53Or I could, of course, click the reply button myself and write

8:56whatever it is that I want.

8:57So let's just type thanks.

8:58If I wanted to pop this out as a separate window

9:01rather than having all of this embedded in the reading pane,

9:04then that's what that pop-out button does

9:06at the top right-hand corner of that reading pane there.

9:10But either way, once I've typed my reply,

9:12I can click send to go ahead and send it.

9:15And that means I've now got that purple, loopy backwards

9:17arrow to indicate that, yeah, I have replied to that message.

9:21So there you go.

9:22That's the basics of what happens

9:24when you receive an email and what

9:25you might want to do with it.

9:26And we will look in more detail at functionality,

9:29such as categories, and filing, and searching,

9:31and whatnot anoother time.

9:33But for now, I hope this has been informative for you.

9:36And I'd like to thank you for viewing.

0:00[AUDIO LOGO]

0:06We've got a whole separate skill elsewhere,

0:09in this course, all about working with your Outlook

0:11Calendar.

0:12And so in this overview skill, I just

0:14want to spend a few minutes getting you started quickly,

0:17in the Outlook Calendar.

0:19You already know that we can use the Navigation

0:21bar at the left-hand side of the screen,

0:23to hop to your Outlook Calendar.

0:25And I suppose, the first thing to think about is,

0:27how you want to view your Calendar.

0:29And you can see, I'm currently viewing a work week.

0:31So Monday through to Friday.

0:33And if you look up on the Home ribbon tab,

0:35you can see different views.

0:36So you might want to show the full week, including

0:38the weekends.

0:38Or just today.

0:39Or a whole month at a time.

0:40So have a play around with that, and see

0:42what makes best sense to you.

0:44And then, on the left-hand side, where

0:46we had the folder list, when we're looking at email,

0:48we've got this little date navigator thing.

0:51So if you particularly want to go and look, and see what's

0:52happening this week, here.

0:53Then you just click that on the date navigator.

0:55And you use these arrows here, to flick through

0:57to different months, or even different years,

0:59if you need to.

1:00To get back to today.

1:02Again, on the Home ribbon tab, you've

1:04got that button there, to go back to today.

1:06Now you can see that I've got all sorts of appointments,

1:08in here.

1:09So let's just quickly talk a little bit

1:10about appointments and whatnot.

1:12Because you already know that at the top left-hand corner

1:15on the Home ribbon tab, of whatever bit of Outlook

1:17that we're in, the very first button

1:19will give you a new thing, for that part of Outlook.

1:22And you can see here, it says New Appointment.

1:24But I also have the opportunity to create a New Meeting.

1:27Now, the only difference between an appointment and a meeting,

1:30is in a meeting, you invite other people to it.

1:33Whereas, an appointment is just for you.

1:34So you could just simply click that button there,

1:37to create a new appointment.

1:38Maybe you're organizing lunch with Sarah, or something.

1:41Then you fill in the details of the appointment.

1:43And put in any other details down here.

1:46If you then decide, ah, will it be

1:47useful to actually invite Sarah to this appointment,

1:50and turn it into a meeting?

1:51Then you can click this Invite attendees button.

1:54And that essentially turns it into a meeting.

1:56Can you see, this is now a meeting.

1:58If I change my mind about inviting people,

2:00I can cancel the invite, and it goes back

2:02to being an appointment.

2:03And I can even change it into a team's meeting at any time,

2:06by clicking this button, here.

2:08And that will add the log on details for the online meeting.

2:11And again, I can say, no, Don't Host Online,

2:14to get rid of that.

2:15So filling in this window here, is probably

2:17quite self-explanatory.

2:19But I've got a shortcut for you.

2:20Because if you're looking at your diary,

2:22and you think, oh, well, actually, I always

2:24play badminton at 1 o'clock on Thursdays.

2:27So what we can do is, just click and drag

2:29to select the period of time that we

2:31want to add the appointment, or the meeting

2:33for, and then just start typing.

2:35So let me just type in badminton.

2:36And if that's all we need to do, then job is done.

2:39But if you want to, for example, invite other people to it,

2:42or turn it into an online meeting.

2:44Then you double-click it.

2:46And that takes us into that dialog box,

2:48that we had already seen.

2:49And that's where we could invite attendees, or not.

2:52Or, add the Teams meeting information or not.

2:54Loads of other things, as well, which

2:56we'll look at another time.

2:57But we might want to make it a recurring meeting.

2:59So let's say, I actually play badminton every week.

3:01So we can set a recurrence pattern.

3:03So, yes, every week on Thursday.

3:05That will do nicely.

3:06Let's just click OK.

3:07I can add in more details if I want to.

3:09But if I choose Cancel Invitation,

3:11to remove the requirement to add any invitees to my badminton

3:14appointment.

3:15And close the appointment and say, yes, I'll save it,

3:18we should now see this little whirly, whirly symbol here,

3:20to indicate that that's a recurring appointment.

3:23And do you know what?

3:23For many people, that's kind of all

3:25they need to know, about Calendar.

3:26But, oh, my goodness, there is so much more to explore.

3:29But as I said, that's for another time.

3:31And so for now, I hope this has been informative for you.

3:34And I'd like to thank you, for viewing.

0:00[AUDIO LOGO]

0:06The search in Outlook is really powerful.

0:09And as we'll see, it's not just about finding an email

0:12that we've lost.

0:13It can also help us find the commands

0:15that we need to actually do stuff in Outlook

0:17and get help too.

0:19Let's start off by imagining that we

0:21want to see all of the messages from Adele in our Inbox.

0:24And there are a couple of different approaches

0:26we could take here because we could use this dropdown here

0:29to change how our list is organized.

0:31So rather than being arranged by date,

0:33we could say, well, please arrange

0:34my list by who it's from.

0:36So if I choose that, then what you'll

0:38see, if I just scroll up, because Adele

0:39will be at the top of the list, there we go,

0:41you can see that those are the messages from Adele all

0:43grouped together.

0:44And I can collapse and expand that.

0:46And those are the messages from Alex, and whatnot.

0:48So that might be useful.

0:49But let me just put it back to organize by date.

0:51Or of course, we could use the search tool, which after all,

0:54is the topic of this video.

0:56So you will have spotted at the very top here,

0:58I've got a search box.

1:00If I type in that and start typing Adele,

1:03you need to be a little bit careful here

1:04because we're not doing a search for the word Adele.

1:07So if somebody had mentioned Adele in an email somewhere,

1:10we don't want those types of emails to come up.

1:12We actually want to see emails from Adele.

1:15So it's this entry.

1:16So you can see this little icon here

1:18to indicate that it's a contact.

1:20So we're looking for all emails from that particular person,

1:23from that contact.

1:24So if I choose that, then that's going to give me

1:26the results that I need.

1:28And you'll see also that the Search ribbon is showing.

1:31And this is where I can start narrowing down

1:33the scope of the search.

1:35So if this came up with hundreds and hundreds of results,

1:37all of these different emails from Adele, I could then say,

1:40well, only show me the unread messages from Adele.

1:43And that's going to narrow down the search results.

1:46Once I've finished, I can click Close Search

1:48on that Search ribbon tab.

1:49And that'll just take me back to my regular Inbox.

1:52But to do a straightforward text-based search,

1:55so let's imagine I do want to search

1:56for all messages that contain the word

1:58Contoso in some way or other.

2:00So just type in Contoso, and hit Enter.

2:03And you'll see that that looks like it's got

2:06quite a lot of search results.

2:08So if you look over at the bottom left-hand corner,

2:11you can see that it's come up with 23 items just down there.

2:14Well, the default is it's searching the whole

2:16of the current mailbox.

2:18So that's including all of the folders that I have set up.

2:21But if I want it to only search the current folder, so only

2:24search my Inbox, so if I choose that,

2:26that's going to narrow down the search a little bit.

2:28So it's now gone down to 14 items that it's found.

2:31And again, like we saw with the Adele example,

2:33I could narrow that down even further.

2:35I could refine it and say, well, let's just

2:37see the unread messages that contain the word Contoso.

2:39How about just the unread messages with attachments that

2:43contain the word Contoso?

2:44So you can see I've now just got two results.

2:46And you can see that the word Contoso

2:48has been highlighted in the actual reading pane here.

2:51So I can see that it's done the job.

2:53But also, yeah, that's a good example.

2:55There's no highlighting of the word Contoso there.

2:58So that must mean that the word Contoso is in the attachment,

3:01in the Word document.

3:02So it is really clever at also doing

3:04the search across your attachments as well,

3:06which I absolutely love.

3:07It is so useful.

3:08Obviously, there are other options

3:09that you can have a play with as well,

3:11including some advanced criteria as well that you can set.

3:15But for most situations, what you see on the Search ribbon

3:18tab will serve you just fine.

3:19But let me close that.

3:21And let's do an example in the calendar this time.

3:23So let me just hop into the calendar.

3:24And let's imagine I'm searching for all appointments

3:27to do with a particular client called Tailspin.

3:30So let's just type in Tailspin.

3:32And press Enter.

3:33And it's done the job.

3:35But this does sometimes distract people slightly

3:37with the view that it uses.

3:39So it's found three appointments that include the word Tailspin.

3:42But it's put it in this list-type view.

3:44But you can double-click any one of those

3:47to open up the appointment and see it

3:49in perhaps the way you were expecting.

3:51But let me just close that.

3:52You can see the date of the appointment.

3:54Again, if we had a lot of results,

3:56we could use the Search ribbon tab

3:58to further refine those results.

4:00And then once we finished, we can

4:01click the Close Search button.

4:03But as I hinted in the introduction,

4:05we can also use search to get help.

4:07So let's imagine I can't find anywhere for the life of me

4:11how to set my out-of-office messages.

4:13When I go on holiday or go on vacation,

4:15how do I set those automatic messages

4:18that mean that people know that I'm not in the office.

4:20So I'm going to ask the search to help me with that.

4:22So I'm going to type in "out of office."

4:25Now, we don't want it to do a text search to search

4:28for messages that include those words.

4:30No, it's more about looking for actions.

4:32And look at what we've got here.

4:33It is actually giving me the actions,

4:36including automatic replies, which

4:37is actually what I was after.

4:39So even though I didn't use the correct name of the feature--

4:41I called it out of office, which is what it used to be called.

4:43It's now called Automatic Replies.

4:45If I choose that, it takes me into the actual dialog

4:48box where I can go ahead and schedule my automatic replies

4:51and type in what I need.

4:53And that's brilliant.

4:54My only slight complaint about this

4:56as a way of getting to commands within Outlook

4:59is the next time I want to set automatic replies,

5:01well, I haven't learned whereabouts that feature lives.

5:04I don't know where it is.

5:06If I cancel out of that, I think, well,

5:08where does it live?

5:09I don't know.

5:10Well, the next time you do that sort of thing--

5:12so you can see I've got some recently used searches.

5:15And there's that recently used action

5:17for the search we just did.

5:19Well, instead of clicking it to go into the dialog box,

5:22I'm going to right-click and choose to add it

5:25to my Quick Access toolbar.

5:27So if I choose that, I can now see up here,

5:30there's that little button that will

5:31enable me to go in and set my automatic replies whenever

5:34I need to.

5:36But if you are curious, Automatic Replies actually

5:38live under the file menu.

5:39It's there.

5:40That was the dialog box we got to from help.

5:42And it will also give you the ability

5:44to search the general help facility as well

5:46for help articles.

5:47So let's imagine you want to know how to mark a message--

5:51oops, mark a message as urgent, because we

5:54didn't cover that when we were looking at messages.

5:56You'll see that it's taking me to the help articles.

5:59So if I click that, and the default behavior

6:02is that it will load the help article in this panel

6:05over on the right-hand side here.

6:07Under normal circumstances, anyway, it

6:09would load it in this panel here.

6:10Clearly, it's a bit upset with my internet connection.

6:13But I'm sure you have experienced the help

6:15articles before.

6:16So yeah, fantastically useful.

6:18And at any time, don't forget, once you've

6:19finished your searching, you can always close that search

6:22to make sure that everything is shown again

6:24in the main part of your screen.

6:26I hope this has been informative for you,

6:28and I'd like to thank you for viewing.

0:07OK.

0:07You've got the end of this skill.

0:09And so you should now be feeling pretty comfortable with sending

0:12and receiving emails and sticking

0:13an appointment in your calendar and searching for the things

0:16you need.

0:16And so, what's next?

0:18Well, I guess there are three possible options for you.

0:21And firstly, the most obvious route, I suppose,

0:24is that you carry right on with this course

0:26and let me take you on a journey to learn

0:27more of the detail of Microsoft Outlook.

0:30And that's going to include other skills on,

0:31for example, organizing emails, you

0:33know, folders and categories and whatnot, and other skills

0:36as I've listed here on saving time

0:38in more detail on the calendar.

0:39Or what about if you need to use multiple calendars

0:42and inboxes and also skills on the people and tasks part

0:45of Outlook too?

0:46So yeah, that's the obvious route.

0:49But alternatively, rather than plodding through

0:51in the order, which I've decided on,

0:53it's more than OK to pick and choose what you need.

0:56I mean, maybe you jump straight into the calendar skill

0:59because that's what you need.

1:00And maybe you pick up some of the others another time.

1:03Or maybe you stop this course right here.

1:06Maybe you're not really a big Outlook user,

1:08and what we've learned is just enough to help you tick along

1:11just fine.

1:11That's OK too.

1:13Or you might be stopping here because you

1:15want to fast track to some Outlook tips and tricks.

1:18Now, if that's the case, then look out

1:20for the Outlook skill in my Office Tips and Tricks course.

1:23Or maybe you need to use both the desktop application

1:27and the browser based version.

1:29So maybe you now need to go and check out my training

1:31on that, which you'll find in my Microsoft 365

1:33for End Users course.

1:35But whichever route you take, I hope this has been informative

1:39for you.

1:39And I'd like to thank you for viewing.