Microsoft Outlook (Office 365 & 2021)

Unmanaged email and calendar workflows create drag across teams: missed follow-ups, cluttered inboxes, duplicated scheduling effort, and inconsistent use of shared Outlook features. IT Directors and Training Managers can assign this foundational Microsoft Outlook course to technical and non-technical staff who rely on Outlook for daily communication and coordination. The course covers Outlook overview, email organization, email efficiency, calendar use, multiple inboxes and calendars, contacts, and tasks. Plan for about 6 hours and 15 minutes per learner, making it practical for onboarding, department-wide productivity refreshers, or standardizing Outlook practices after a Microsoft 365 rollout. Change management is straightforward: Team Leads can assign modules by workflow need, such as calendar-heavy roles or users managing multiple mailboxes. CBT Nuggets Playlists can help sequence rollout by team, while Team Reporting helps Training Managers track participation and completion.

IT teams complete this training to reduce everyday productivity friction in Outlook and create more consistent communication habits across the organization.

• Cleaner inbox workflows: Staff learn how to organize email so important messages are easier to find and act on.
• Faster communication handling: Email efficiency topics help teams spend less time managing messages and more time moving work forward.
• More reliable scheduling: Calendar training supports better meeting management and coordination across teams.
• Better role-based Outlook use: Users who manage multiple inboxes, calendars, contacts, or tasks can apply Outlook features to their actual workload instead of relying on ad hoc habits.

Knowledge

• Core Outlook 2021 and Outlook for Office 365 features and navigation
• Methods for organizing and managing email more effectively
• Outlook calendar concepts for scheduling and coordination
• How multiple inboxes and calendars fit common workplace workflows
• The role of contacts and tasks in day-to-day productivity

Ability

• Organize messages so inboxes are easier to manage
• Use Outlook features to improve email efficiency
• Create and manage calendar items for meetings and work planning
• Work across multiple inboxes and calendars when job duties require it
• Manage contacts and Outlook tasks to support follow-through