For IT leaders
What IT leaders need to know before assigning this course
Collaboration outages, poor call quality, certificate issues, and weak dial-plan controls create business risk for organizations that depend on Cisco Unified Communications. This 63.4-hour, intermediate course is a substantial team investment best assigned to collaboration engineers, voice specialists, network administrators, and senior support staff who operate CUCM, Webex App calling, SIP, QoS, LDAP, SSO, certificates, and secure media.
IT Directors and Training Managers can use the course to standardize advanced operational knowledge across a small collaboration team or as a phased enablement plan for larger teams. The content supports risk reduction through high availability, disaster recovery, upgrades, X.509 certificates, LDAP and SSO integration, SRTP, OAuth, NTP, DNS, DHCP, and toll fraud prevention. For change management, assign modules by operational domain: security, routing, endpoint deployment, troubleshooting, and QoS.
CBT Nuggets Virtual Labs support hands-on practice with production-like QoS tasks such as class maps, policy maps, policing, shaping, WRED, and verification commands, while Playlists and Team Reporting help leaders sequence and track completion.