Case Study
Internal Training Partnership Results in 100% Exam Pass Rate for MSP Staff
The Challenge
What was holding Vertikal6 back
Vertikal6's apprentice-to-technician pipeline depended on certification success. But generic training platforms delivered inconsistent results — some engineers would pass on the first try, others would fail repeatedly. The company was spending money on exam vouchers for engineers who weren't adequately prepared, and the inconsistency was slowing their hiring pipeline.
Why CBT Nuggets
Vertikal6's solution
Vertikal6 made CBT Nuggets the centerpiece of their apprentice training program. Each new hire was assigned a structured certification path starting with CompTIA A+ and progressing through Network+ and Security+. The practice exams gave engineers a realistic preview of what they'd face on exam day, and the virtual labs let them practice in real environments without risk.
Results at a Glance
100%
Exam pass rate
Customer-reported, all apprentice cohorts through 2024
Structured
Apprentice pipeline
Reduced
Voucher waste
Faster
Time to productivity
The Outcome
Outcomes
- 100% exam pass rate for staff using CBT Nuggets
- Structured apprentice-to-technician pipeline with clear milestones
- Reduced wasted exam voucher spending
- Faster time-to-productivity for new hires
“Every single person we've put through CBT Nuggets has passed their certification exam. That's not a coincidence — the training is structured in a way that actually prepares people for the real thing.”
— Vertikal6 Leadership
Management Team
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