For IT leaders
What IT leaders need to know before assigning this course
Organizations running Cisco Collaboration need consistent call control skills across the team, not just one voice specialist who can troubleshoot CUCM or CUBE under pressure. This professional-level Cisco course is best assigned to network administrators, collaboration engineers, and voice-focused IT Practitioners with roughly three to five years of Cisco collaboration experience who support CUCM, CME, SRST, SIP trunks, dial peers, and call routing.
The course represents a meaningful time investment: the listed curriculum includes more than 35 hours of training, plus additional skills, so IT Directors and Training Managers should plan it as a multi-week enablement path rather than a quick exam cram. Because the topics include dial plans, SIP behavior, toll fraud prevention, TLS/SRTP, and call admission control, Team Leads should align practice with internal change-control standards before production changes.
CBT Nuggets can support rollout with Playlists to sequence assignments, Practice Exams for 300-815 readiness, Virtual Labs where available for hands-on reinforcement, and Team Reporting to track progress across the team.
