For IT leaders
What IT leaders need to know before assigning this course
Collaboration environments create operational risk when voice routing, identity integration, QoS, certificates, and fraud controls are managed inconsistently across the team. This professional-level Cisco course is best assigned to collaboration engineers, voice specialists, and network administrators with roughly three to five years of experience supporting Cisco collaboration software and hardware.
IT Directors should plan this as a multi-week enablement path: the listed modules alone run more than 35 hours before the seven additional skills, so it fits advanced upskilling, CCNP Collaboration Core exam preparation, or standardizing practices across a voice/network team. The course covers CUCM, Webex, SIP, dial plans, toll fraud prevention, device onboarding, LDAP, DNS, NTP, certificates, high availability, and QoS — areas where misconfiguration can affect call quality, user access, and service reliability.
CBT Nuggets Playlists help Training Managers sequence the rollout by role, Practice Exams support certification readiness, Virtual Labs support hands-on reinforcement where available, and Team Reporting helps Team Leads track progress across assigned learners.

