Who should get end user technical training?

Anyone who uses computers, smartphones, or cloud services at work or school should take technical literacy training. It’s built for office staff, remote workers, students, and anyone who needs a stronger foundation in IT basics to use everyday technology safely and confidently.

Is it hard to learn IT basics?

No, learning IT basics is very manageable. This course breaks down hardware, software, networking, and security concepts into simple, real-world examples. If you can use email or a web browser, you can quickly pick up these skills with some focus and practice.

What will I learn by taking technical literacy training?

You’ll learn how computers, wireless networks, cloud services, and basic security tools work together. You'll understand how to protect your privacy, troubleshoot small tech problems, search smarter online, and interact more effectively with IT support teams.

What jobs can I get with basic technical literacy training?

Basic technical literacy is important in office assistant roles, customer service representative positions, administrators, and receptionists. It also gives you the baseline tech skills you need for any modern office job or to move toward IT support roles.

Technical Literacy for End Users

Build the tech skills every professional needs. This technical literacy course helps non-technical users, like office staff, customer service reps, and administrators, confidently navigate today’s digital workplace. Learn how computers work, how to use cloud tools effectively, and how to stay safe online. You’ll gain practical knowledge in hardware, software, and cybersecurity fundamentals so you can troubleshoot simple issues, improve efficiency, and communicate better with IT teams.

John McGovernNetworking & Network Automation

Updated October 2025

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1h 7mTotal

8 videos1h 7m

Who This Course Is For

This course is for office workers, customer service staff, students, and anyone who needs stronger IT fundamentals. If you work with computers, networks, or cloud apps in any capacity, technical literacy training will make your day-to-day work easier and more efficient.

Skills Your Team Will Gain

Identify and understand basic computer hardware components
Differentiate between types of software and apps
Connect securely to wireless networks
Use cloud services like file storage and collaboration tools
Search online efficiently and protect privacy
Recognize basic security risks and practice safe computing

Course Curriculum

Premium skill.Technical Literacy1h 7m

Platform Features

For IT leaders

What IT leaders need to know before assigning this course

Basic technical literacy gaps create avoidable IT friction: unclear support requests, inconsistent use of workplace tools, and higher reliance on IT for routine questions. This 1h 7m beginner course is a practical assignment for IT Directors, Training Managers, and Team Leads who need non-technical staff to share a baseline understanding of workplace technology.

The course is best suited for end users in office, customer service, student, or general business roles who work with computers, networks, or cloud apps but do not need deep technical administration skills. It can support onboarding, reduce repeated “how do I use this?” interruptions, and reinforce safer day-to-day technology habits. For change management, assign it as a short baseline requirement before rolling out new tools or standardizing end-user expectations. CBT Nuggets Playlists and Team Reporting can help leaders assign the course consistently and track completion across teams.

Team Impact

How this training helps your team succeed

IT teams succeed when end users understand enough technology to work confidently and communicate clearly when something goes wrong. This course helps standardize that baseline across non-technical roles.

Reduce preventable help desk volume: End users gain foundational context for computers, networks, cloud apps, and everyday digital tools.
Improve support handoffs: Staff can describe issues more clearly, giving IT Practitioners better information for troubleshooting.
Support smoother onboarding: Training Managers can assign a short, consistent course to new employees who need workplace IT fundamentals.
Strengthen day-to-day digital safety: Basic technical literacy helps employees make more informed decisions when using devices and online tools.

After completion

Knowledge & ability your team will gain

Knowledge

Foundational workplace technology terms and concepts
How computers and common digital tools fit into day-to-day work
Basic awareness of networks, cloud apps, and connected services
Why technical literacy matters for productivity and support
Safer habits for using workplace technology

Ability

Use common IT language when asking for help or reporting issues
Work more confidently with computers and cloud-based tools
Recognize when an issue may need IT support
Follow basic digital safety expectations in routine work
Apply a shared technical baseline during onboarding or tool rollouts

Readiness check

Confirm prerequisite knowledge before training begins

A short placement assessment on the CBT Nuggets assessments platform measures whether a learner already has the foundation this course assumes. IT Directors use it to put the right people in the right training — and any learner can take it right now to make sure they'll get full value from day one.

Questions generated from this course's own lesson transcripts — what gets measured is exactly what gets taught
Instant, per-learner results that show whether the prerequisite foundation is in place
Results roll up into team readiness reporting, so training hours go where they change outcomes

Take the placement assessment How assessments work

Runs on assessments.cbtnuggets.com — sign in with an Adept account so results roll up into team readiness reporting. Need one? Create an Adept account.

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