For IT leaders
What IT leaders need to know before assigning this course
Basic technical literacy gaps create avoidable IT friction: unclear support requests, inconsistent use of workplace tools, and higher reliance on IT for routine questions. This 1h 7m beginner course is a practical assignment for IT Directors, Training Managers, and Team Leads who need non-technical staff to share a baseline understanding of workplace technology.
The course is best suited for end users in office, customer service, student, or general business roles who work with computers, networks, or cloud apps but do not need deep technical administration skills. It can support onboarding, reduce repeated “how do I use this?” interruptions, and reinforce safer day-to-day technology habits. For change management, assign it as a short baseline requirement before rolling out new tools or standardizing end-user expectations. CBT Nuggets Playlists and Team Reporting can help leaders assign the course consistently and track completion across teams.
