Professional Scrum Master II (PSM)

Delivery risk rises when Scrum Masters treat stalled teams, tense reviews, and change resistance as isolated meeting problems instead of organizational signals. This intermediate, 11-skill course is designed for IT Directors, Training Managers, and Team Leads developing experienced Scrum Masters who already understand Scrum basics and need stronger judgment in complex team environments.

Each learner should plan for about 9.9 hours of training. The course fits Scrum Masters, Agile Team Leads, delivery leaders, and IT Practitioners who support software teams, cross-team coordination, or organizational change. It focuses on coaching, facilitation, systems thinking, evidence-based improvement, leadership without authority, and final preparation for the Professional Scrum Master II assessment.

For change management, the course reinforces observation before action, separating facts from assumptions, and using resistance as information rather than treating it as defiance. CBT Nuggets Playlists and Team Reporting help Training Managers assign and track the learning path, while the course’s representative questions and full-length practice assessment support certification readiness.

IT teams complete this training to improve how Scrum Masters respond when delivery issues are caused by team dynamics, organizational systems, unclear accountability, or resistance to change—not just by missed Scrum events.

• Reduce avoidable delivery friction: Scrum Masters learn to look past surface symptoms and identify organizational influences that affect team performance.
• Improve difficult conversations: Teams practice facilitation habits such as observing before reacting, creating psychological safety, asking better questions, and recovering when discussions get tense.
• Support safer change adoption: In scenarios like moving from large quarterly releases to smaller, more frequent delivery, Scrum Masters learn to treat resistance as insight into concerns, incentives, and past experiences.
• Strengthen assessment readiness: Learners work through how advanced Scrum assessment questions are structured, why stronger answers are stronger, and how to reason through realistic scenarios.

Knowledge

• How professional Scrum leadership differs from basic Scrum event facilitation
• Why experienced Scrum Masters focus on systems, patterns, and underlying causes
• How organizational influences affect team performance and delivery behavior
• How conflict, resistance, and avoidance show up during organizational change
• How evidence, empiricism, Scrum values, systems thinking, and accountability shape advanced Scrum judgment

Ability

• Separate observable facts from assumptions before recommending a solution
• Coach individuals and teams without defaulting to directing or owning the answer
• Facilitate difficult conversations with psychological safety and constructive questions
• Influence teams and stakeholders without relying on formal authority
• Interpret assessment scenarios and choose stronger answers based on Scrum principles and professional judgment