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CBT Nuggets

Cisco Finesse Training

This Cisco Finesse training covers how to customize your contact center's user experience with Cisco Finesse, a call center agent desktop interface that enhances productivity and accessibility. After finishing this Cisco training, you'll know how to customize your contact center's user experience with Cisco Finesse.

Updated June 2022

4Skills
25Videos
3h 32mTotal
25 videos3h 32m

Who This Course Is For

This Cisco Finesse training is considered administrator-level Cisco training, which means it was designed for network administrators. This networking skills course is designed for network administrators with three to five years of experience with Cisco Finesse best practices.

Skills Your Team Will Gain

  • Configuring the Finesse IP Phone Agent so users can log in with their phones
  • Configuring Sign Out Reason codes for the Cisco Finesse Desktop
  • Configuring Reason, Sign Out, and Wrap-Up codes
  • Configuring workflows within Cisco Finesse Administration

Course Curriculum

  • Premium skill.UCCX: Routing calls to agents and Cisco Finesse1h 3m
  • Premium skill.UCCX: Customizing the Cisco Finesse Desktop49m
  • Premium skill.UCCX: Cisco Finesse Administration53m
  • Premium skill.UCCX: Finesse IP Phone Agent48m

Readiness check

Confirm prerequisite knowledge before training begins

A short placement assessment on the CBT Nuggets assessments platform measures whether a learner already has the foundation this course assumes. IT Directors use it to put the right people in the right training — and any learner can take it right now to make sure they'll get full value from day one.

  • Questions generated from this course's own lesson transcripts — what gets measured is exactly what gets taught
  • Instant, per-learner results that show whether the prerequisite foundation is in place
  • Results roll up into team readiness reporting, so training hours go where they change outcomes

Runs on assessments.cbtnuggets.com — sign in with an Adept account so results roll up into team readiness reporting. Need one? Create an Adept account.

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