Cisco Finesse Training
This Cisco Finesse training covers how to customize your contact center's user experience with Cisco Finesse, a call center agent desktop interface that enhances productivity and accessibility. After finishing this Cisco training, you'll know how to customize your contact center's user experience with Cisco Finesse.
Updated June 2022
4Skills
25Videos
3h 32mTotal
25 videos
Who This Course Is For
This Cisco Finesse training is considered administrator-level Cisco training, which means it was designed for network administrators. This networking skills course is designed for network administrators with three to five years of experience with Cisco Finesse best practices.
Course Curriculum
- Premium skill.UCCX: Routing calls to agents and Cisco Finesse1h 3m
- Premium skill.UCCX: Customizing the Cisco Finesse Desktop49m
- Premium skill.UCCX: Cisco Finesse Administration53m
- Premium skill.UCCX: Finesse IP Phone Agent48m
Platform Features
- Expert trainers, not crowd-sourced
- Team reporting & compliance tracking
- Trainerbot in Slack & Mobile
- SSO / SAML integration