Deploying Unified Contact Center Express (UCCX)

This entry-level Deploying Unified Contact Center Express (UCCX) training prepares network administrators to configure UCCX, Cisco's contact center in a box.

Lalo NunezCisco Collaboration & Microsoft Teams Administration

Updated March 2022

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27Skills

158Videos

25h 38mTotal

158 videos

Who This Course Is For

This Deploying Unified Contact Center Express (UCCX) training is considered associate-level Cisco training, which means it was designed for network administrators. This Cisco collaboration tools skills course is valuable for new IT professionals with at least a year of experience with Cisco collaboration tools and experienced network administrators looking to validate their Cisco skills.

Course Curriculum

Premium skill.UCCX: Introduction to Unified Contact Center Express52m
Premium skill.UCCX: Installation of Unified Contact Center Express56m
Premium skill.UCCX: Creating a basic script56m
Premium skill.UCCX: Creating a script with a menu option52m
Premium skill.UCCX: Specifying Business Hours within your script49m
Premium skill.UCCX: Using Subflows for Business Hours and Holiday Check58m
Premium skill.UCCX: Certificate and Resource Management57m
Premium skill.UCCX: Routing calls to agents and Cisco Finesse1h 3m
Premium skill.UCCX: Customizing the Cisco Finesse Desktop49m
Premium skill.UCCX: Cisco Finesse Administration53m
Premium skill.UCCX: Finesse IP Phone Agent48m
Premium skill.UCCX: Configure Queue MoH and Prompts56m
Premium skill.UCCX: Increment Step, Position in Queue and Estimated Wait Times50m
Premium skill.UCCX: Create a Prompt Recorder1h 12m
Premium skill.UCCX: Check for Emergency Status1h 10m
Premium skill.UCCX: UCCX and external databases54m
Premium skill.UCCX: Message of the Day Prompts1h 28m
Premium skill.UCCX: Priority Queuing and other scripting techniques57m
Premium skill.UCCX: Configure Callback within our script1h 17m
Premium skill.UCCX: CUIC and Live Data Reports48m
Premium skill.UCCX: CUIC and Agent Historical Reports53m
Premium skill.UCCX: CUIC and CSQ Historical Reports49m
Premium skill.UCCX: CUIC Thresholds, Dashboards and Permalinks49m
Premium skill.UCCX: CUIC Application and Audit related reports50m
Premium skill.UCCX: Call Recording and Wallboards47m
Premium skill.UCCX: Agent Chat and Email47m
Premium skill.UCCX: High Availability, RTMT and the CLI1h 19m