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CBT Nuggets

Cisco UCCX Scripting Training

After finishing this UCCX Scripting training, you'll know how to write scripts that optimize and automate the behavior of Cisco's contact center application UCCX. Learn how to generate reports automatically, maintain high levels of throughput and automate network behavior with this course in UCCX scripting.

Updated June 2022

4Skills
26Videos
3h 34mTotal
26 videos3h 34m

Who This Course Is For

This UCCX Scripting training was designed for Cisco network administrators with three to five years of experience with Cisco UCCX best practices.

Skills Your Team Will Gain

  • Automating your call center operations with custom scripts
  • Optimizing the flow of call center traffic
  • Reducing wait time and latency with smart scripting choices

Course Curriculum

  • Premium skill.UCCX: Creating a basic script56m
  • Premium skill.UCCX: Creating a script with a menu option52m
  • Premium skill.UCCX: Specifying Business Hours within your script49m
  • Premium skill.UCCX: Using Subflows for Business Hours and Holiday Check58m

Readiness check

Confirm prerequisite knowledge before training begins

A short placement assessment on the CBT Nuggets assessments platform measures whether a learner already has the foundation this course assumes. IT Directors use it to put the right people in the right training — and any learner can take it right now to make sure they'll get full value from day one.

  • Questions generated from this course's own lesson transcripts — what gets measured is exactly what gets taught
  • Instant, per-learner results that show whether the prerequisite foundation is in place
  • Results roll up into team readiness reporting, so training hours go where they change outcomes

Runs on assessments.cbtnuggets.com — sign in with an Adept account so results roll up into team readiness reporting. Need one? Create an Adept account.

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Single-course enrollment — $299 for 1 year of access to UCCX Scripting.

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