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CBT Nuggets

Cisco Unified Communications Manager

Learn enterprise collaboration skills with this Cisco Unified Communications Manager (CUCM) training. You’ll learn how to configure, monitor, and troubleshoot CUCM to ensure seamless IP telephony and video communications across your network. This course covers call routing, endpoint management, and system upgrades, giving you the hands-on skills to maintain a reliable, high-performance VoIP infrastructure. Whether you're managing on-site users or remote workers, this training prepares you to handle the complexities of Cisco Collaboration with confidence.

Updated May 2021

18Skills
129Videos
15h 48mTotal
129 videos15h 48m

Who This Course Is For

This Cisco Unified Communications Manager training is considered associate-level Cisco training, which means it was designed for network administrators with at least a year of experience with Cisco collaboration tools and experienced network administrators looking to validate their Cisco skills.

Skills Your Team Will Gain

  • Configuring CUCM clusters, device pools, and date and time groups
  • Building call routing with route patterns, partitions, and search spaces
  • Managing LDAP integration and Active Directory synchronization
  • Onboarding IP phones via auto-registration and activation codes
  • Deploying media resources like conference bridges and call queuing
  • Troubleshooting SIP registration, digit analysis, and hunt groups

Course Curriculum

  • Premium skill.CUCM and LDAP integration47m
  • Premium skill.Configure TFTP and Certificates46m
  • Premium skill.Phone registration methods and BAT55m
  • Premium skill.CUCM activation codes and tshoot SIP registration50m
  • Premium skill.CUCM Device Pools, Regions, and Locations1h 5m
  • Premium skill.Templates, Partitions and Calling Search Spaces55m
  • Premium skill.Conference Bridges, Transcoders and MRGLs50m
  • Premium skill.CUCM Digit Analysis and Route Patterns58m
  • Premium skill.Route Lists and Route Groups46m
  • Premium skill.CUCM Translation Patterns48m
  • Premium skill.CUCM Transformations52m
  • Premium skill.Implement Toll Fraud Prevention54m
  • Premium skill.Additional Toll Fraud Prevention Techniques46m
  • Premium skill.Configure Hunt Groups and Call Queuing1h 5m
  • Premium skill.Call Park52m
  • Premium skill.Meet-Me, Conference Now and Call Pickup49m
  • Premium skill.Single Number Reach (SNR)51m
  • Premium skill.Move to Mobile and Extension Mobility59m

Readiness check

Confirm prerequisite knowledge before training begins

A short placement assessment on the CBT Nuggets assessments platform measures whether a learner already has the foundation this course assumes. IT Directors use it to put the right people in the right training — and any learner can take it right now to make sure they'll get full value from day one.

  • Questions generated from this course's own lesson transcripts — what gets measured is exactly what gets taught
  • Instant, per-learner results that show whether the prerequisite foundation is in place
  • Results roll up into team readiness reporting, so training hours go where they change outcomes

Runs on assessments.cbtnuggets.com — sign in with an Adept account so results roll up into team readiness reporting. Need one? Create an Adept account.

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