CompTIA A+ Core 2 (220-1202) Online Training

Endpoint support risk grows when teams troubleshoot Windows, macOS, Linux, ChromeOS, mobile devices, networking, and security issues inconsistently. IT Directors and Training Managers can assign this beginner-level CompTIA A+ Core 2 (220-1202) course to help new help desk, desktop support, and field support staff build a shared baseline for operating system support, secure configuration, malware response, and user access tasks.

The listed curriculum represents about 40 hours of training before the additional skills, so Team Leads can roll it out over several weeks as part of onboarding or certification prep. The course is best suited for entry-level IT Practitioners or cross-training teams that need repeatable support practices across mixed endpoint environments. CBT Nuggets Practice Exams and Virtual Labs support exam readiness and hands-on reinforcement, while Playlists and Team Reporting help managers assign training and monitor progress.

IT teams complete this training to reduce escalations on everyday endpoint issues and standardize support across common operating systems and security workflows.

• Faster workstation support: Team members practice concepts tied to Windows editions and recovery, OS installation methods, Task Manager, MMC, Performance Monitor, and command-line tools for disk, file, policy, and network troubleshooting.
• Better mixed-OS coverage: Help desk staff build familiarity with ChromeOS, Linux, macOS, Windows, and mobile operating systems so fewer tickets require specialist handoff.
• Stronger endpoint security habits: The curriculum covers physical and logical security, antivirus, accounts, UAC, permissions, encryption, wireless authentication, browser settings, and workstation hardening.
• More consistent incident response: Malware types, detection, removal methods, social engineering, data destruction, and disposal topics help teams handle common security events with less guesswork.

Knowledge

• Core features and support considerations for Windows, macOS, Linux, ChromeOS, and mobile operating systems.
• OS installation methods, installation types, Windows editions, and recovery concepts.
• Windows administrative tools, including Task Manager, MMC, Performance Monitor, and related management utilities.
• Security concepts for accounts, permissions, encryption, antivirus, wireless authentication, browser settings, and workstation hardening.
• Common malware types, social engineering risks, and secure data destruction and disposal practices.

Ability

• Support and troubleshoot operating system issues using Windows GUI tools and command-line utilities.
• Configure Windows settings, networking, shares, VPN connections, proxy settings, firewalls, and Wi-Fi networks.
• Navigate macOS preferences, disk management, Terminal, system folders, applications, iCloud, and Apple ID-related support tasks.
• Apply Linux tools and install applications across supported workstation environments.
• Secure mobile devices, user accounts, shared resources, and endpoint configurations using practical support workflows.