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Find answers to common questions about your CBT Nuggets subscription, team management, and training content.
20 results for “Set up SCIM provisioning”
- Help Articles How to reset your PW
Reset your password by clicking on the button to reset PW.
- Help Articles Is the price of the certification exam included in the subscription price?
While CBT Nuggets provides you with learning resources to prepare for a successful exam experience, certification exams must be scheduled through the exam vendor's certifying autho
- Help Articles Account Deletion
If you'd like to delete your CBT Nuggets account, please contact Learner Support . Our Privacy Team will follow up with you to confirm when we have deleted your personal data. Reme
- Help Articles Skill Replacements
CBT Nuggets is committed to always providing IT Training you can trust. When we determine that specific training does not meet our quality standards, those videos are redone with u
- Help Articles Can CBT Nuggets guarantee that I will pass my exam?
CBT Nuggets provides the resources needed for a successful exam experience. However, since our learning experience is self paced, we do not offer an exam pass guarantee. We encoura
- Help Articles Adding or changing your payment method
Add a new payment method or change an existing payment method Sign in to your CBT Nuggets account Select Billing from the left navigation pane Click Add or Update payment method En
- Help Articles Reactivate your subscription
Account owners and Billing Admins can reactivate subscriptions within their accounts. When reactivating, you can choose how many licenses you need and which subscription term you p
- Help Articles Assigning Content
Administrators can enroll individuals or groups they manage in courses. Learning Admins and Owners can enroll any of the organization's Groups in courses. Group Admins can only add
- Help Articles Can I send CBT Nuggets a wire transfer?
Yes, we are happy to accept wire transfers. If your company is interested in paying by wire transfer, please contact us: Email: sales@cbtnuggets.com Toll-free, US only: 888-507-628
- Help Articles How to unsubscribe from marketing communications
CBT Nuggets uses email updates to share news, collect feedback, and announce promotions and new training releases. These marketing emails are different from notification emails suc
- Help Articles Using N2K (formerly CyberVista®) IT Training Practice Exams
Through our partnership with N2K, CBT Nuggets learners have unlimited access to practice exams. You can take a practice exam before beginning a course to assess baseline knowledge.
- Help Articles Suggesting New Courses or Features
We always welcome your suggestions for new courses and features ! Before you request a new course, though, please take a quick look through our collection to make sure the course y
- Help Articles Managing Auto-Renew
If you are not in a multi-year agreement, you can manage your auto-renew preferences within your account. At any time during your active subscription, you can turn auto-renew on or
- Help Articles Certificates of Completion
In the Adept platform, you will earn a certificate of completion for any course you correctly answer all quiz questions for, as doing so validates learning in the course. The legac
- Help Articles Canceling your subscription
If you are not in a multi-year agreement, you can cancel your subscription by disabling auto-renew within your account. Your subscription will remain active until the end of the pa
- Help Articles Notice: Sales to Russia
Beginning February 15, 2026, CBT Nuggets will no longer offer subscriptions or sell products and services to customers located in the Russian Federation. This decision reflects evo
- Help Articles Payment Methods
CBT Nuggets accepts the following payment methods: VISA MasterCard American Express Discover PayPal Electronic bank wire transfers Money orders Cashier's checks We also accept purc
- Help Articles How do I change my name, email address, or profile image?
When signed in to your account, select your profile icon in the top right of the screen and select Account Settings from the drop-down menu. Here, you can change your first and las
- Help Articles Sales to Mexico
Beginning June 1, 2020, CBT Nuggets will no longer be able to offer subscriptions to customers in Mexico. This decision comes after a careful evaluation of Mexico’s Value-Added Tax
- Help Articles Quiz Questions
Your CBT Nuggets subscription includes quiz questions that validate your learning throughout the course. Answering quiz questions correctly is a requirement to complete your course
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Support tiers
Two tiers; same Help Center.
Every customer gets self-serve documentation, email, and live chat. Enterprise contracts add a named CSM, dedicated Slack, and a custom SLA.
All customers
Standard Support
Self-serve answers, plus a real person when you need one. Included with every plan.
- Response time
- Next business day
Enterprise contracts
Enterprise + Named CSM
Named Customer Success Manager, custom SLA, and procurement-grade compliance + audit assistance.
- Response time
- Custom — see your contract
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