ServiceNow: Basic Administration
This entry-level ServiceNow administrator course isn’t a certification course, instead it’s focused on practical skills for managing users, building workflows, and securing data. IT support specialists and junior system administrators will practice high-value skills like workflow automation, service catalog management, and creating dashboards.
Updated August 2025
Who This Course Is For
This course is for beginners who want to step into IT service management by learning ServiceNow administration. It’s ideal for help desk staff, junior system admins, or career changers who want to understand how ServiceNow works under the hood and gain practical skills to qualify for entry-level ServiceNow administrator roles.
Skills Your Team Will Gain
- Managing users and roles in ServiceNow
- Configuring and automating workflows
- Building and managing the service catalog
- Working with tables, forms, and update sets
- Creating reports and dashboards with performance analytics
- Securing data access with Access Control Lists (ACLs)
Course Curriculum
This course contains 16 skills covering expert-led instruction. Total duration: 12h 51m.
Detailed skill-by-skill breakdown coming soon.
Platform Features
- Expert trainers, not crowd-sourced
- Team reporting & compliance tracking
- Trainerbot in Slack & Mobile
- SSO / SAML integration