Learning ServiceNow Online Training
This beginner-friendly ServiceNow course is built for aspiring system administrators, IT support pros, end users getting familiar with ServiceNow, and anyone new to enterprise ITSM. Learn how to navigate the ServiceNow platform, manage tasks and users, and customize dashboards that streamline workflows. You’ll build hands-on skills with lists, forms, visualizations, and AI-driven workspaces — everything you need to support modern service management at scale.
Updated May 2025
Who This Course Is For
This course is for entry-level IT professionals, system admins, and help desk staff who are starting to work in ServiceNow environments. If you need real-world skills to manage tickets, users, and services inside ServiceNow, this course builds your foundation with practical, task-focused training.
Skills Your Team Will Gain
- Navigate and customize ServiceNow lists and forms
- Manage tasks, user accounts, and role assignments
- Filter and edit ticket data to streamline workflows
- Create visualizations and reports from ServiceNow tables
- Configure role-based user interfaces in workspaces
- Understand ServiceNow’s core platform concepts and structures
Course Curriculum
This course contains 9 skills covering 49 video lessons. Total duration: 7h 13m.
Detailed skill-by-skill breakdown coming soon.
Platform Features
- Expert trainers, not crowd-sourced
- Team reporting & compliance tracking
- Trainerbot in Slack & Mobile
- SSO / SAML integration