For IT leaders
What IT leaders need to know before assigning this course
ServiceNow administration becomes a business risk when every team configures lists, forms, tables, imports, approvals, and automation differently. This CSA-aligned course helps IT Directors and Training Managers standardize how ServiceNow admins support the platform, with coverage across core building blocks, table administration, task management, business rules, JavaScript, GlideRecord, UI policies, client scripts, data imports, data policies, scheduled jobs, knowledge management, flows, decision tables, and approvals.
The course is a fit for ServiceNow administrators, help desk Team Leads, platform support staff, and IT Practitioners moving from basic navigation into system administration. With topics typically running 44–51 minutes and 40+ skills in the curriculum, plan for a multi-week assignment rather than a one-day enablement session. Team Leads should sequence modules around current platform responsibilities so learners can apply changes in a controlled, change-managed way.
CBT Nuggets Playlists can help assign the right modules by role, while Team Reporting helps Training Managers track completion and keep CSA preparation visible across the team.
