ServiceNow: Certified System Administrator (CSA) Online Training
Build confidence in the ServiceNow platform and certify your IT service management (ITSM) skills. This ServiceNow Certified Administrator (CSA) admin training will help you get comfortable with the ServiceNow modern UI (Next Experience Unified Navigation) interface through engaging, bite-sized videos. As you start using the platform like a real administrator, you’ll master key features such as Form Builder, ACLs, Service Catalog, Flow Designer, workflows, and notifications. You’ll also dive into instance setup, data visualization, email integration, access control, and automated onboarding. Along the way, you’ll reinforce concepts with step-by-step workflow tutorials you can actually implement in your own organization. By the end of this ServiceNow course, you’ll be ready to manage tables, roles, triggers, analytics and deliver efficient, secure IT services.
Updated January 2026
Who This Course Is For
Designed for IT staff who already click around ServiceNow but need formal skills, this course is good for junior admins, help-desk leads, and analysts tasked with maintaining the ServiceNow platform. If you approve catalog items, tweak forms, or troubleshoot access issues, this course will turn daily tasks into certified expertise.
Course Curriculum
This course contains 47 skills covering 244 video lessons. Total duration: 36h 56m.
Detailed skill-by-skill breakdown coming soon.
Platform Features
- Expert trainers, not crowd-sourced
- Team reporting & compliance tracking
- Trainerbot in Slack & Mobile
- SSO / SAML integration