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Find answers to common questions about your CBT Nuggets subscription, team management, and training content.
20 results for “Reset your password”
- Help Articles How to reset your PW
Reset your password by clicking on the button to reset PW.
- Help Articles Managing your password
your account is inactive for 90 days, with no active subscription and no access, we will reset your password to keep your account secure. You may reset your password at any time using the Forgot…
- Help Articles Reactivate your subscription
Account owners and Billing Admins can reactivate subscriptions within their accounts. When reactivating, you can choose how many licenses you need and which subscription term you p
- Help Articles Adding or changing your payment method
Add a new payment method or change an existing payment method Sign in to your CBT Nuggets account Select Billing from the left navigation pane Click Add or Update payment method En
- Help Articles Canceling your subscription
If you are not in a multi-year agreement, you can cancel your subscription by disabling auto-renew within your account. Your subscription will remain active until the end of the pa
- Help Articles How do I change my name, email address, or profile image?
When signed in to your account, select your profile icon in the top right of the screen and select Account Settings from the drop-down menu. Here, you can change your first and las
- Help Articles Changing your billing cycle
When reactivating your subscription, you can easily change your billing cycle from monthly to annual or annual to monthly billing. Change your billing cycle when reactivating If yo
- Help Articles Account Deletion
If you'd like to delete your CBT Nuggets account, please contact Learner Support . Our Privacy Team will follow up with you to confirm when we have deleted your personal data. Reme
- Help Articles Signing up with a unique email address
CBT Nuggets requires the use of a unique email address when you sign up. You’ll use your email address to sign in, and it’s also where we’ll send you important notices about your a
- Help Articles Authentication Attacks
Topics What is authentication? What is credential stuffing? What do auth attacks actually do? Are auth attacks dangerous? How do you defend against auth attacks? How to improve you
- Help Articles Managing Auto-Renew
If you are not in a multi-year agreement, you can manage your auto-renew preferences within your account. At any time during your active subscription, you can turn auto-renew on or
- Help Articles Free Trial FAQ
Starting with a CBT Nuggets Free Trial is the best way to become familiar with our learning resources. Topics : How do I sign up for a free trial? What features do I get? Do I have
- Help Articles N2K (formerly CyberVista) IT Practice Exam Troubleshooting
System and Browser Requirements Visit our Systems Requirements page for a list of CBT Nuggets-supported operating systems, platforms, and browsers. To see N2K's online testing syst
- Help Articles How to unsubscribe from marketing communications
CBT Nuggets uses email updates to share news, collect feedback, and announce promotions and new training releases. These marketing emails are different from notification emails suc
- Help Articles Payment Methods
CBT Nuggets accepts the following payment methods: VISA MasterCard American Express Discover PayPal Electronic bank wire transfers Money orders Cashier's checks We also accept purc
- Help Articles Paid Course Enrollments
Paid Course Enrollments give you a flexible way to purchase access to a single CBT Nuggets course. Perfect for targeted skills, onboarding, or certification prep. Instead of commit
- Help Articles Can CBT Nuggets guarantee that I will pass my exam?
CBT Nuggets provides the resources needed for a successful exam experience. However, since our learning experience is self paced, we do not offer an exam pass guarantee. We encoura
- Help Articles Learner Community Guidelines
Hosted on Slack, the CBT Nuggets Learner Community features channels on technologies, tech vendors, IT career advice, and more. The Learner Community provides a quick and easy way
- Help Articles Can I send CBT Nuggets a wire transfer?
Yes, we are happy to accept wire transfers. If your company is interested in paying by wire transfer, please contact us: Email: sales@cbtnuggets.com Toll-free, US only: 888-507-628
- Help Articles Using N2K (formerly CyberVista®) IT Training Practice Exams
Through our partnership with N2K, CBT Nuggets learners have unlimited access to practice exams. You can take a practice exam before beginning a course to assess baseline knowledge.
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Support tiers
Two tiers; same Help Center.
Every customer gets self-serve documentation, email, and live chat. Enterprise contracts add a named CSM, dedicated Slack, and a custom SLA.
All customers
Standard Support
Self-serve answers, plus a real person when you need one. Included with every plan.
- Response time
- Next business day
Enterprise contracts
Enterprise + Named CSM
Named Customer Success Manager, custom SLA, and procurement-grade compliance + audit assistance.
- Response time
- Custom — see your contract
Still need help?
Our support team is here to assist existing customers. Evaluating CBT Nuggets? Talk to sales — we’ll match you to the right tier.
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