Microsoft 365 Certified: Teams Administrator Associate (MS-700)

Microsoft Teams outages, uncontrolled guest access, and inconsistent meeting/voice policies create operational risk for organizations that rely on Teams as a primary collaboration platform. This intermediate MS-700 course gives IT Directors a structured way to standardize Teams administration across Microsoft 365, with coverage of network planning, QoS, security and compliance controls, retention, sensitivity labeling, DLP, conditional access, external collaboration, Teams devices, meetings, calling, monitoring, and troubleshooting.

The course is a strong fit for Teams Administrators, Microsoft 365 Administrators, collaboration support teams, and help desk leads preparing for Microsoft 365 Certified: Teams Administrator Associate. Plan for about 20 hours, 45 minutes per learner, best assigned in phases by responsibility area: security/compliance, collaboration governance, devices/rooms, voice, and support operations. CBT Nuggets Playlists can help Team Leads sequence rollout by role, while Team Reporting gives IT Directors visibility into completion and readiness.

IT teams complete this training to reduce risk and improve the reliability of Teams as a business-critical collaboration service. The course maps to real administration scenarios Teams owners face after deployment, not just initial setup.

• Improve meeting and calling reliability by planning network settings, applying QoS concepts, and using Microsoft tools to monitor Teams performance.
• Strengthen governance and audit readiness with retention policies, sensitivity labels, DLP, conditional access, threat policies, and Entra access reviews.
• Control collaboration sprawl by managing Teams policies, Microsoft 365 Groups, channels, chats, apps, external access, and guest collaboration options.
• Support frontline and executive communications by managing Teams devices and rooms, meeting templates, webinars, town halls, phone numbers, voicemail policies, auto attendants, call queues, and calling policies.

Knowledge

• How Teams network planning, QoS, and Microsoft monitoring tools affect user experience and service reliability.
• Where Microsoft security and compliance features apply across Teams collaboration, meetings, chat, and files.
• How retention policies, threat policies, sensitivity labels, DLP, and conditional access support governance requirements.
• How Teams policies, Microsoft 365 Groups, channels, chats, and apps shape collaboration controls.
• How Teams Phone components fit together, including phone numbers, voicemail, auto attendants, call queues, and calling policies.
• How Teams devices, Teams Rooms, meetings, webinars, town halls, and reporting fit into operational support.

Ability

• Plan and manage Teams policies for collaboration, meetings, messaging, apps, and external access.
• Configure and manage Microsoft 365 Groups, Teams, channels, chats, and additional team settings.
• Apply security and compliance controls such as access reviews, sensitivity labeling, DLP, and conditional access.
• License Teams accounts and devices and manage Teams Rooms and other Teams endpoints.
• Configure meeting settings, meeting templates, webinars, town halls, Teams Phone settings, voicemail, auto attendants, and call queues.
• Monitor Teams usage and service quality, then troubleshoot audio, video, and client issues.