Microsoft 365 for End Users

Organizations that standardize on Microsoft 365 still lose time when employees use Outlook, Teams, SharePoint, OneDrive, and Office web apps inconsistently. IT teams complete this foundational training to give end users a common operating baseline across core Microsoft 365 tools, reducing “how do I…” tickets and helping new hires become productive faster.

This course fits broad end-user populations, including non-technical staff and IT Practitioners supporting adoption. It is designed for learners with no prior Outlook or Teams experience and takes about 9.5 hours per learner across focused modules. For change management, IT Directors and Training Managers can assign modules by rollout phase: Teams and Outlook for communication, OneDrive and SharePoint for file collaboration, then Excel, Word, PowerPoint, and OneNote for day-to-day productivity.

CBT Nuggets Playlists and Team Reporting help leaders organize assignments and track completion across departments.

This training helps teams turn Microsoft 365 from “installed software” into a consistent way of working across communication, files, meetings, and web-based Office apps.

• Reduce support friction: End users learn the basic interface and purpose of Microsoft 365 apps, helping IT teams lower repetitive onboarding and navigation questions.
• Improve collaboration habits: Teams can work with SharePoint, OneDrive, and OneNote for shared files, notes, and resources instead of relying on scattered local copies.
• Standardize communication: Staff learn Outlook Mail, Outlook Calendar, and Teams fundamentals so meetings, messages, and collaboration happen in the expected tools.
• Support browser-based productivity: Users learn Excel, Word, and PowerPoint for the web, helping teams stay productive from Microsoft 365 without needing advanced desktop-app knowledge.

Knowledge

• The purpose of core Microsoft 365 apps and how they fit into daily work.
• How Teams supports workplace communication and collaboration.
• How OneDrive and SharePoint support file access, sharing, and shared resources.
• How Outlook on the web handles email and calendar workflows.
• How Excel, Word, PowerPoint, and OneNote work in the browser.

Ability

• Navigate the Microsoft 365 interface and locate the right app for a task.
• Communicate through Outlook Mail, Outlook Calendar, and Teams.
• Work with files and collaborative resources in OneDrive and SharePoint.
• Create or edit common business content in Excel, Word, and PowerPoint for the web.
• Use OneNote for web-based notes and shared information capture.