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Find answers to common questions about your CBT Nuggets subscription, team management, and training content.
20 results for “Add or remove seats mid-term”
- Help Articles Adding or changing your payment method
Add a new payment method or change an existing payment method Sign in to your CBT Nuggets account Select Billing from the left navigation pane Click Add or Update payment method En
- Help Articles Suggesting New Courses or Features
We always welcome your suggestions for new courses and features ! Before you request a new course, though, please take a quick look through our collection to make sure the course y
- Help Articles Can I add licenses after I purchase a subscription?
Purchasing licenses requires that you have a payment method saved in your account. If you do not already have a payment method saved: Sign in to your CBT Nuggets account Select Bil
- Help Articles Managing Auto-Renew
If you are not in a multi-year agreement, you can manage your auto-renew preferences within your account. At any time during your active subscription, you can turn auto-renew on or
- Help Articles Learner Management
This article will walk you through the primary functions of learner management for your CBT Nuggets account in the Adept platform Manage your Organization from the Org Member and O
- Help Articles Group Management
This article will walk you through creating groups by team, region, projects - whatever best fits your organization - to make it easier to assign courses, track progress, and run r
- Help Articles Changing your billing cycle
When reactivating your subscription, you can easily change your billing cycle from monthly to annual or annual to monthly billing. Change your billing cycle when reactivating If yo
- Help Articles Assigning Content
Administrators can enroll individuals or groups they manage in courses. Learning Admins and Owners can enroll any of the organization's Groups in courses. Group Admins can only add
- Help Articles Canceling your subscription
If you are not in a multi-year agreement, you can cancel your subscription by disabling auto-renew within your account. Your subscription will remain active until the end of the pa
- Help Articles Paid Course Enrollments
Paid Course Enrollments give you a flexible way to purchase access to a single CBT Nuggets course. Perfect for targeted skills, onboarding, or certification prep. Instead of commit
- Help Articles Skill Replacements
CBT Nuggets is committed to always providing IT Training you can trust. When we determine that specific training does not meet our quality standards, those videos are redone with u
- Help Articles Enrollments and Favorites
As you browse the CBT Nuggets catalog, you can Enroll in courses you would like to begin learning. Courses you have enrolled in will appear on your Dashboard . You can also Favorit
- Help Articles Subscription licenses
Each individual must access our system using a unique, single-user license during a valid subscription or promotional access period. That single-user license is connected to you, a
- Help Articles Reactivate your subscription
Account owners and Billing Admins can reactivate subscriptions within their accounts. When reactivating, you can choose how many licenses you need and which subscription term you p
- Help Articles Account Deletion
If you'd like to delete your CBT Nuggets account, please contact Learner Support . Our Privacy Team will follow up with you to confirm when we have deleted your personal data. Reme
- Help Articles Payment Methods
CBT Nuggets accepts the following payment methods: VISA MasterCard American Express Discover PayPal Electronic bank wire transfers Money orders Cashier's checks We also accept purc
- Help Articles How do I change my name, email address, or profile image?
When signed in to your account, select your profile icon in the top right of the screen and select Account Settings from the drop-down menu. Here, you can change your first and las
- Help Articles Courses and Skills
What is a Course? A course is a group of one or more skills Courses contain conceptual and practical skills that learners can apply to on-the-job situations or IT certification exa
- Help Articles Playlists
CBT Nuggets Playlists give you the power to create, organize, and share personalized learning paths. Whether you're a learner building your own journey or an admin leading team tra
- Help Articles How to unsubscribe from marketing communications
CBT Nuggets uses email updates to share news, collect feedback, and announce promotions and new training releases. These marketing emails are different from notification emails suc
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Support tiers
Two tiers; same Help Center.
Every customer gets self-serve documentation, email, and live chat. Enterprise contracts add a named CSM, dedicated Slack, and a custom SLA.
All customers
Standard Support
Self-serve answers, plus a real person when you need one. Included with every plan.
- Response time
- Next business day
Enterprise contracts
Enterprise + Named CSM
Named Customer Success Manager, custom SLA, and procurement-grade compliance + audit assistance.
- Response time
- Custom — see your contract
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