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Find answers to common questions about your CBT Nuggets subscription, team management, and training content.
20 results for “Audit log access”
- Help Articles Authentication Attacks
Topics What is authentication? What is credential stuffing? What do auth attacks actually do? Are auth attacks dangerous? How do you defend against auth attacks? How to improve you
- Help Articles Account Deletion
If you'd like to delete your CBT Nuggets account, please contact Learner Support . Our Privacy Team will follow up with you to confirm when we have deleted your personal data. Reme
- Help Articles Managing your password
You access your CBT Nuggets subscription from the Adept platform. Your Adept password is case-sensitive and must include: at least 8 characters at least 1 letter at least 1 number
- Help Articles AWS Labs FAQ
Using Amazon Web Servies (AWS) templates to create virtual labs in the cloud helps reinforce learning by providing hands-on experience. The more you can actually do as you learn, t
- Help Articles Subscription licenses
Each individual must access our system using a unique, single-user license during a valid subscription or promotional access period. That single-user license is connected to you, a
- Help Articles Group Management
This article will walk you through creating groups by team, region, projects - whatever best fits your organization - to make it easier to assign courses, track progress, and run r
- Help Articles Managing Auto-Renew
If you are not in a multi-year agreement, you can manage your auto-renew preferences within your account. At any time during your active subscription, you can turn auto-renew on or
- Help Articles How to submit a purchase order
CBT Nuggets accepts purchase orders as payment from businesses and other qualified organizations (upon approval). We require a purchase order for all orders over $25,000.00 (USD).
- Help Articles Adept Frequently Asked Questions
Adept is our new training platform — built by CBT Nuggets. We’ve always put quality first. The best trainers. The highest quality training. And best-in-the-industry learning experi
- Help Articles Signing up with a unique email address
CBT Nuggets requires the use of a unique email address when you sign up. You’ll use your email address to sign in, and it’s also where we’ll send you important notices about your a
- Help Articles Reactivate your subscription
Account owners and Billing Admins can reactivate subscriptions within their accounts. When reactivating, you can choose how many licenses you need and which subscription term you p
- Help Articles Paid Course Enrollments
Paid Course Enrollments give you a flexible way to purchase access to a single CBT Nuggets course. Perfect for targeted skills, onboarding, or certification prep. Instead of commit
- Help Articles Free Trial FAQ
Starting with a CBT Nuggets Free Trial is the best way to become familiar with our learning resources. Topics : How do I sign up for a free trial? What features do I get? Do I have
- Help Articles Quiz Questions
Your CBT Nuggets subscription includes quiz questions that validate your learning throughout the course. Answering quiz questions correctly is a requirement to complete your course
- Help Articles Enrollments and Favorites
As you browse the CBT Nuggets catalog, you can Enroll in courses you would like to begin learning. Courses you have enrolled in will appear on your Dashboard . You can also Favorit
- Help Articles N2K (formerly CyberVista) IT Practice Exam Troubleshooting
System and Browser Requirements Visit our Systems Requirements page for a list of CBT Nuggets-supported operating systems, platforms, and browsers. To see N2K's online testing syst
- Help Articles Notice: Sales to Russia
Beginning February 15, 2026, CBT Nuggets will no longer offer subscriptions or sell products and services to customers located in the Russian Federation. This decision reflects evo
- Help Articles Changing your billing cycle
When reactivating your subscription, you can easily change your billing cycle from monthly to annual or annual to monthly billing. Change your billing cycle when reactivating If yo
- Help Articles Learner Management
This article will walk you through the primary functions of learner management for your CBT Nuggets account in the Adept platform Manage your Organization from the Org Member and O
- Help Articles Guidelines for posting comments
Using the Comments feature, you can leave Nugget-specific comments, which are tagged with your name. You can also reply to comments left by other learners or CBT Nuggets staff, inc
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Support tiers
Two tiers; same Help Center.
Every customer gets self-serve documentation, email, and live chat. Enterprise contracts add a named CSM, dedicated Slack, and a custom SLA.
All customers
Standard Support
Self-serve answers, plus a real person when you need one. Included with every plan.
- Response time
- Next business day
Enterprise contracts
Enterprise + Named CSM
Named Customer Success Manager, custom SLA, and procurement-grade compliance + audit assistance.
- Response time
- Custom — see your contract
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