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Support tiers

Two tiers; same Help Center.

Every customer gets self-serve documentation, email, and live chat. Enterprise contracts add a named CSM, dedicated Slack, and a custom SLA.

All customers

Standard Support

Self-serve answers, plus a real person when you need one. Included with every plan.

Response time
Next business day

Enterprise contracts

Enterprise + Named CSM

Named Customer Success Manager, custom SLA, and procurement-grade compliance + audit assistance.

Response time
Custom — see your contract

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Our support team is here to assist existing customers. Evaluating CBT Nuggets? Talk to sales — we’ll match you to the right tier.

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